Senior Field Service Engineer — Install, Repair & Support

Dell Technologies Inc.; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Dell Technologies Inc. is seeking a Senior Engineer, Field Service to install, configure, maintain, and repair complex solutions at customer sites. You will follow SOPs, validate accuracy before handoff, and work with product teams to ensure seamless service delivery.

Ideal candidates have 5+ years in field service, strong networking/OS/hardware knowledge, and a safety/compliance mindset. The team collaborates across engineering, solutions, and sales to meet customer needs.

Qualifications

• 5+ years of related experience in a professional role or equivalent experience.
• Strong proficiency in field service practices; working knowledge of networking/OS/hardware.
• Understanding of safety procedures and ESD standards.
• Excellent attention to detail and case hygiene (naming, links, formats).
• Effective collaboration and communication across partners.
• Bachelor’s degree in Engineering Technology or related field.
• OEM product certifications; CompTIA A+/Network+ or equivalent.

Responsibilities

• Install, configure, and test systems; document results.
• Apply troubleshooting methods, diagnostics, and parts replacement.
• Prepare reports for decision reviews; archive case artifacts in the repository.
• Participate in technical reviews and incorporate feedback.

Skills

5+ years experience

Field service

Networking

OS knowledge

Hardware knowledge

Safety procedures

ESD standards

Attention to detail

Communication

Education

Bachelor’s degree in Engineering Technology or related field

Job description

Dell Technologies Inc. is seeking a Senior Engineer, Field Service to install, configure, maintain, and repair complex solutions at customer sites. You will follow SOPs, validate accuracy before handoff, and work with product teams to ensure seamless service delivery.

Ideal candidates have 5+ years in field service, strong networking/OS/hardware knowledge, and a safety/compliance mindset. The team collaborates across engineering, solutions, and sales to meet customer needs.