Senior Engineer, Field Service

Dell; Al Mirfa; On-site; AED 150,000 - 210,000; Full time

Job summary

Dell Technologies seeks a Senior Engineer, Field Service to perform installations, maintenance, and repairs at customer sites. You will follow SOPs, validate accuracy, and collaborate with customers and product teams to ensure reliable solutions.

Join a global team delivering high-quality field service and rapid issue resolution. The role emphasizes safety, documentation, and cross-functional teamwork with design and sales to tailor solutions for diverse environments.

Qualifications

• Five plus years in a professional field service role or equivalent.
• Strong field service practices with networking/OS/hardware knowledge.
• Understanding safety procedures and ESD standards.
• Excellent attention to detail and case hygiene.
• Effective collaboration across partners.

Responsibilities

• Install, configure, and test systems; document results.
• Apply troubleshooting methods and parts replacement.
• Prepare reports for decision reviews; archive case artifacts.
• Participate in technical reviews and incorporate feedback.

Skills

Field service practices

Networking

OS knowledge

Hardware

Safety procedures

ESD standards

Attention to detail

Collaboration

Education

Bachelor's degree in Engineering Technology

Certifications: CompTIA A+ / Network+

Job description

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive,and focused. Taking our technical skills to customer sites,we’reresponsible for everything from installation, configuration,and integration,through tomaintenance,troubleshootingand repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers,and sales specialists to provide solutions.

Whatyou’llachieve:

As a Senior Engineer, you will perform installations, maintenance, and repairs that make complex solutions reliable and easy tooperate.You’llfollow established SOPs and templates to ensure consistency and safety. You will partner with customers and product teams tovalidateaccuracy before handoff.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Field Service team.

RESPONSIBILITIES

You will:

• Install, configure, and test systems; document results.
• Apply troubleshooting methods, diagnostics, and parts replacement.
• Prepare reports for decision reviews; archive case artifacts in the repository.
• Participate in technical reviews and incorporate feedback.

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

Essential Requirements

• 5+ years of related experience in a professional role or equivalent experience
• Strongproficiencyin field service practices; working knowledge of networking/OS/hardware.
• Understanding ofsafety procedures and ESD standards.
• Excellent attention to detail and case hygiene (naming, links, formats).
• Effective collaboration and communication across partners.

Desirable Requirements

• Bachelor’s degree in Engineering Technologyor related field.
• OEM product certifications; CompTIA A+/Network+ or equivalent.

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Codepage to learn more about how we work and lead.