Senior Field Service Engineer: Install, Repair & Optimize

Dell; Al Mirfa; On-site; AED 150,000 - 210,000; Full time

Job summary

Dell Technologies seeks a Senior Engineer, Field Service to perform installations, maintenance, and repairs at customer sites. You will follow SOPs, validate accuracy, and collaborate with customers and product teams to ensure reliable solutions.

Join a global team delivering high-quality field service and rapid issue resolution. The role emphasizes safety, documentation, and cross-functional teamwork with design and sales to tailor solutions for diverse environments.

Qualifications

• Five plus years in a professional field service role or equivalent.
• Strong field service practices with networking/OS/hardware knowledge.
• Understanding safety procedures and ESD standards.
• Excellent attention to detail and case hygiene.
• Effective collaboration across partners.

Responsibilities

• Install, configure, and test systems; document results.
• Apply troubleshooting methods and parts replacement.
• Prepare reports for decision reviews; archive case artifacts.
• Participate in technical reviews and incorporate feedback.

Skills

Field service practices

Networking

OS knowledge

Hardware

Safety procedures

ESD standards

Attention to detail

Collaboration

Education

Bachelor's degree in Engineering Technology

Certifications: CompTIA A+ / Network+

Job description

Dell Technologies seeks a Senior Engineer, Field Service to perform installations, maintenance, and repairs at customer sites. You will follow SOPs, validate accuracy, and collaborate with customers and product teams to ensure reliable solutions.

Join a global team delivering high-quality field service and rapid issue resolution. The role emphasizes safety, documentation, and cross-functional teamwork with design and sales to tailor solutions for diverse environments.