Senior Engineer, Field Service

Dell; Abu Dhabi; On-site; AED 260,000 - 420,000; Full time

Job summary

Dell Technologies is seeking a Senior Engineer for Field Service in Abu Dhabi. You will be responsible for on-site installation, configuration, and integration, ensuring seamless operation and quick issue resolution for complex solutions.

Join the Field Service team to provide reliable service, follow SOPs, and collaborate with customers and product teams to validate accuracy before handoff. This role focuses on delivering high-quality support and maintaining strong client relationships.

Responsibilities

• Install, maintain, and repair complex solutions.
• Follow SOPs to ensure consistency and safety.
• Collaborate with customers and product teams to validate accuracy before handoff.

Job description

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive,and focused. Taking our technical skills to customer sites,we’reresponsible for everything from installation, configuration,and integration,through tomaintenance,troubleshootingand repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers,and sales specialists to provide solutions.

Whatyou’llachieve:

As a Senior Engineer, you will perform installations, maintenance, and repairs that make complex solutions reliable and easy tooperate.You’llfollow established SOPs and templates to ensure consistency and safety. You will partner with customers and product teams tovalidateaccuracy before handoff.

Join us to do the best work of your career and make a profound social impact as aSenior Engineeron ourField Serviceteam.