Senior FI Sales Leader — Client Growth & Solutions

Citi Bank; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Citi Bank in Abu Dhabi is seeking a skilled Client Management professional to oversee a portfolio of Financial Institution clients across the Middle East and Africa. You will coordinate with Sales and Product teams to deliver solutions, support onboarding and renewals, and ensure superior client experience.

The role emphasizes strong communication, problem-solving, and stakeholder management, with focus on revenue growth and cross-border service delivery within Citi's Services organization.

Qualifications

• Proven experience in Client Management or Relationship Management roles within Financial Institutions/Transaction Banking.
• Solid background and understanding of Liquidity, Payments and Trade Solutions products.
• Fluency in English (written and verbal) is required; proficiency in Arabic (spoken and written) is strongly preferred.
• Excellent interpersonal, influencing, and diplomacy skills with a demonstrated ability to manage client relationships and navigate internal stakeholder networks.
• Strong analytical, negotiation, and problem-solving skills with a proactive, solution-oriented mindset.
• Clear and concise written and verbal communication skills with the ability to articulate complex financial solutions.
• Strong organizational, time management, and prioritization capabilities.

Responsibilities

• Manage a defined client portfolio across 3-5 countries within the Middle East and Africa region, ensuring the best client experience and service excellence.
• Coordinate with Services Solution Sales & Product Sales Managers to align on activities and drive revenue realization.
• Support critical projects with stakeholders, including implementation of new solutions and VOC feedback.
• Assist with Citi KYC and AML requirements for opportunities within the portfolio.
• Lead client communications regarding product migrations, regulatory changes, and market updates as needed.
• Host proactive Client Experience relationship reviews with key client contacts and senior decision makers.
• Collaborate with internal teams to ensure timely actions and drive adoption and revenue realization.
• Ensure pricing setup is accurate and aligned with client needs and internal partners.
• Act as client advocate to resolve issues promptly with Service and Operations teams.

Skills

Client Management

Relationship Management

English Fluency

Interpersonal Skills

Analytical Thinking

Negotiation

Communication

Organizational Skills

Job description

Citi Bank in Abu Dhabi is seeking a skilled Client Management professional to oversee a portfolio of Financial Institution clients across the Middle East and Africa. You will coordinate with Sales and Product teams to deliver solutions, support onboarding and renewals, and ensure superior client experience.

The role emphasizes strong communication, problem-solving, and stakeholder management, with focus on revenue growth and cross-border service delivery within Citi's Services organization.