Senior Engineer - Service Sales

Al Ghurair; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

Al Ghurair is seeking a Sales Engineer to manage AMC renewals for elevators and escalators, and to acquire third‑party maintenance contracts, including tenders and proposals. The role requires coordinating with technical and service teams to ensure smooth operations and strong client relationships across the UAE.

The position entails preparing renewal proposals, negotiating terms, and ensuring timely payments while supporting business growth and customer satisfaction.

Qualifications

• Experience in B2B sales ideally in building services or elevator/escalator industry.
• Strong communication and negotiating skills with clients and internal teams.

Responsibilities

• Renew AMC contracts for elevators and escalators in the assigned territory and engage clients before expiry.
• Pursue and secure maintenance contracts for third‑party equipment including elevators, escalators and moving walks.
• Prepare renewals, participate in tenders, review compliance, price proposals and coordinate with internal departments.
• Ensure timely payment collection and follow up on overdue payments with clients and finance.
• Coordinate site visits, surveys and technical assessments with service teams to meet customer requirements.
• Maintain and grow relationships with existing and potential clients to support business growth.

Skills

Sales negotiation

Client relationship management

Technical coordination

Job description

1. AMC Renewal Management

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

• Engaging with existing clients prior to contract expiry
• Preparing renewal proposals and negotiating terms
• Ensuring timely closure of renewal agreements

2. Acquisition of Third‑Party Elevators & Escalators

The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:

• Elevators
• Escalators
• Moving walks

This involves market research, site surveys, technical evaluation, and proposal submission.

3. Tender Participation

The Sales Engineer shall participate in all tenders related to:

• AMC (Annual Maintenance Contracts)
• Repair works
• Modernization (partial or full upgrades)

Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.

4. Payment Collection

The Sales Engineer is accountable for ensuring timely collection of payments for all orders booked, strictly following the agreed payment terms. This includes:

• Coordinating with clients for invoice acknowledgment
• Following up on due and overdue payments
• Supporting the finance team in resolving payment issues

5. Technical Coordination

The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:

• Sharing customer requirements and site conditions
• Coordinating site visits, surveys, and technical assessments
• Supporting the team in resolving service‑related issues
• Ensuring customer satisfaction and service continuity

6. Customer Relationship Management

The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.