Senior Engineer - Service Sales

Al Ghurair; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Al Ghurair is seeking a Sales Engineer in Abu Dhabi to renew Annual Maintenance Contracts for elevators and escalators within the assigned territory. You will engage with existing clients before expiry, prepare renewal proposals, negotiate terms, and ensure timely closures.

You will also pursue maintenance contracts for third‑party equipment, participate in tenders for AMC, repairs, and modernization, handle pricing and document coordination, and work closely with technical and service teams to

Responsibilities

• AMC renewal management for elevators and escalators in the assigned territory.
• Participate in tender processes for AMC, repairs, and modernization.
• Engage with existing clients before contract expiry and negotiate renewal terms.
• Coordinate with internal teams on pricing, documentation, and compliance.
• Support payment collection and resolve invoice issues in collaboration with the finance team.
• Pursue maintenance contracts for third‑party (non‑AG) elevator equipment including elevators, escalators, and moving walks.

Job description

Responsibilities

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

• Engaging with existing clients prior to contract expiry
• Preparing renewal proposals and negotiating terms
• Ensuring timely closure of renewal agreements
• Acquisition of Third‑Party Elevators & Escalators

Job Description

• AMC Renewal Management

Responsibilities

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

• Engaging with existing clients prior to contract expiry
• Preparing renewal proposals and negotiating terms
• Ensuring timely closure of renewal agreements
• Acquisition of Third‑Party Elevators & Escalators

The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:

• Elevators
• Escalators
• Moving walks

This involves market research, site surveys, technical evaluation, and proposal submission.

• Tender Participation

The Sales Engineer shall participate in all tenders related to:

• AMC (Annual Maintenance Contracts)
• Repair works
• Modernization (partial or full upgrades)

Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.

• Payment Collection

The Sales Engineer Is Accountable For Ensuring Timely Collection Of Payments For All Orders Booked, Strictly Following The Agreed Payment Terms. This Includes

• Coordinating with clients for invoice acknowledgment
• Following up on due and overdue payments
• Supporting the finance team in resolving payment issues
• Technical Coordination

The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:

• Sharing customer requirements and site conditions
• Coordinating site visits, surveys, and technical assessments
• Supporting the team in resolving service‑related issues
• Ensuring customer satisfaction and service continuity
• Customer Relationship Management

The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.