Senior Digital Communications Lead – Banking & FinTech (UAE)

marc-ellis; United Arab Emirates; Vor Ort; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

marc-ellis is seeking an experienced Digital Communications Manager to lead digital customer communications and governance within the UAE's banking sector. You will manage multi-channel journeys, content publishing, and platform enhancements while aligning with Product, Tech, CRM, UX, Marketing and Compliance teams.

The role requires 10+ years in digital communications or related fields, strong CMS experience (Sitecore/AEM/Drupal), and hands-on testing, chatbot, and knowledge base exposure to

Qualifikationen

• 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement.
• Strong expertise in CMS platforms such as Sitecore, AEM, or Drupal.
• Hands-on with UAT, release management, and customer journey design.

Aufgaben

• Manage digital customer communications across mobile apps, websites, email, SMS, and push notifications.
• Oversee content management systems, content publishing, governance, and release management.
• Lead UAT, regression testing, defect resolution, and journey validation.

Kenntnisse

Digital communications

Digital banking

CRM

Customer engagement

Tools

Sitecore

Adobe Experience Manager (AEM)

Drupal

JIRA

Jobbeschreibung

marc-ellis is seeking an experienced Digital Communications Manager to lead digital customer communications and governance within the UAE's banking sector. You will manage multi-channel journeys, content publishing, and platform enhancements while aligning with Product, Tech, CRM, UX, Marketing and Compliance teams.

The role requires 10+ years in digital communications or related fields, strong CMS experience (Sitecore/AEM/Drupal), and hands-on testing, chatbot, and knowledge base exposure to