Digital Communications Manager Jobs in UAE – Digital Banking and Customer Engagement

marc-ellis; United Arab Emirates; Sur place; AED 180 000 - 300 000; Plein temps

Résumé du poste

marc-ellis is seeking an experienced Digital Communications Manager to lead digital customer communications and governance within the UAE's banking sector. You will manage multi-channel journeys, content publishing, and platform enhancements while aligning with Product, Tech, CRM, UX, Marketing and Compliance teams.

The role requires 10+ years in digital communications or related fields, strong CMS experience (Sitecore/AEM/Drupal), and hands-on testing, chatbot, and knowledge base exposure to

Qualifications

• 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement.
• Strong expertise in CMS platforms such as Sitecore, AEM, or Drupal.
• Hands-on with UAT, release management, and customer journey design.

Responsabilités

• Manage digital customer communications across mobile apps, websites, email, SMS, and push notifications.
• Oversee content management systems, content publishing, governance, and release management.
• Lead UAT, regression testing, defect resolution, and journey validation.

Connaissances

Digital communications

Digital banking

CRM

Customer engagement

Outils

Sitecore

Adobe Experience Manager (AEM)

Drupal

JIRA

Description du poste

Location: United Arab Emirates (UAE)
Job Category: Digital Communications, Digital Banking, CRM, Customer Experience
Experience Required: 10+ Years
Contract Duration: 6 Months, Extendable
Industry: Banking, Financial Services and FinTech

Job Overview

An opportunity is available for an experienced Digital Communications Manager or Senior Communications Coordinator to lead digital customer communications, content governance, platform enhancements, and customer engagement initiatives within the banking and financial services sector in the UAE.

The role involves managing communications across mobile applications, websites, email, SMS, and push notifications. The successful candidate will oversee content management systems, publishing processes, governance, and release management while ensuring consistent digital customer journeys across multiple channels.

The position also requires experience with user acceptance testing (UAT), regression testing, defect resolution, conversational AI, chatbots, and knowledge management platforms. Candidates should be comfortable working with Product, Technology, CRM, UX, Marketing, and Compliance teams to improve digital automation, platform performance, and customer experience.

Key Responsibilities

• Manage digital customer communications across mobile applications, websites, email, SMS, and push notifications.
• Oversee content management systems, content publishing, governance, and release management.
• Lead user acceptance testing (UAT), regression testing, defect resolution, and customer journey validation.
• Administer and optimize chatbots, conversational AI, and knowledge management platforms.
• Coordinate with Product, Technology, CRM, UX, Marketing, and Compliance teams.
• Drive digital automation and platform optimization initiatives.
• Identify opportunities to improve digital customer engagement and user experience.
• Support the quality and consistency of customer communications across digital channels.
• Coordinate platform enhancements and validate changes before release.

Required Qualifications and Skills

• 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement.
• Strong expertise in Sitecore, Adobe Experience Manager (AEM), Drupal, or similar content management systems.
• Proven experience with UAT, release management, and digital customer journeys.
• Hands-on exposure to conversational AI, chatbots, and knowledge bases.
• Strong knowledge of Agile methodologies.
• Experience using JIRA for project coordination and tracking.
• Strong stakeholder management and cross-functional collaboration skills.

Experience in banking, financial services, or FinTech is preferred.

Specific educational qualifications, professional certifications, and detailed language requirements have not been specified in the vacancy announcement.

Salary and Benefits

The salary range, allowances, insurance, and other employment benefits have not been disclosed.

Career Growth and Professional Development

This role offers opportunities to strengthen expertise in digital banking communications, content governance, customer engagement platforms, conversational AI, and digital experience management. Experience coordinating technology, product, marketing, and compliance functions can support continued professional development in digital communications leadership.

Specific training programmes, certification sponsorship, and career advancement arrangements have not been specified.

Contract Details

• Location: UAE
• Contract Duration: 6 months, extendable
• Experience: 10+ years
• Industry: Banking and Financial Services