Senior Diagnostic Technician – AGR & Customer Care

Al Futtaim Private Company LLC; Dubai; In loco; AED 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim Automotive Volvo is seeking a Senior Technician - PST to deliver top-quality inspection, diagnosis and repair of vehicles, guiding the service journey from reception to handover.

The role requires IMI LV Master Technician level certification, 6–7 years in a light-vehicle workshop, strong diagnostic skills and customer-facing experience, with focus on quality, safety, and teamwork.

Competenze

• IMI LV Master Technician (L3-4) or equivalent with high-level brand certification.
• Min 6-7 years of experience as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician.
• Experience as Service Advisor at a dealership.

Mansioni

• Manage the end-to-end service journey from booking to handover.
• Perform diagnosis, repair and periodic maintenance per repair manuals and AGR practices.
• Ensure 100% compliance with warranty processes and FIR/EWARF requirements.
• Collaborate with Al-Futtaim Automotive Talent Centre to upskill technicians.
• Maintain HSSE and 5S standards and proper use of tools and inventory.

Conoscenze

Advanced diagnostic and repair skills

Customer relationship management

Diagnostic tools

Warranty documentation

Formazione

IMI LV Master Technician (L3-4) or equivalent

Strumenti

Diagnostic tools maintenance

Descrizione del lavoro

Al-Futtaim Automotive Volvo is seeking a Senior Technician - PST to deliver top-quality inspection, diagnosis and repair of vehicles, guiding the service journey from reception to handover.

The role requires IMI LV Master Technician level certification, 6–7 years in a light-vehicle workshop, strong diagnostic skills and customer-facing experience, with focus on quality, safety, and teamwork.