Senior Vehicle Diagnostics & Service Expert

Al-Futtaim; Emirati Arabi Uniti; In loco; AED 60.000 - 110.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim Automotive is seeking a Personal Service Technician (PST) to deliver top-quality vehicle inspections, diagnostics and repairs while maintaining high customer satisfaction. The PST manages the full service process from first contact to handover, mentoring junior technicians and upholding standards to meet business targets.

The role emphasizes AGR processes, FIR compliance, warranty handling, and strong diagnostic tool knowledge in a busy workshop environment within the Al-Futtaim

Competenze

• Advanced diagnostic and repair skills with an emphasis on AGR processes.
• Strong customer relationship management and communication skills.
• Expertise in using and maintaining diagnostic tools and equipment.
• Proficiency in administration related to warranty processes and documentation.

Mansioni

• Manage the entire customer journey including service booking calls, appointment scheduling, car reception, car repair, and customer handover including invoicing.
• Retrieve and document all customer information for a complete work order at first contact and follow up post service visit.
• Book rental cars for workshop customers and handle keys for outgoing and incoming cars.
• Perform diagnosis, general repair, and periodic maintenance with Advanced General Repair (AGR) and accessories fitment as per the repair manual.
• Understand customer concerns for AGR cases and confirm symptoms to resolve issues correctly on the first attempt.
• Ensure 100% compliance with Fix It Right (FIR) process to achieve FIR targets.
• Adhere to warranty process, ensuring vehicles meet Branch Self Approval criteria and accurate data is provided for Electronic Warranty Approval Request (EWARF).
• Maintain updated and well-maintained diagnostic tools and equipment conduct regular audits for optimal efficiency.
• Ensure quality in Electronic Vehicle Check reporting to maintain accuracy and efficiency in operations.
• Collaborate with Al-Futtaim Automotive Talent Centre to assess and upskill diagnostic technicians.
• Provide on-the-job training and support to junior technicians to enhance knowledge and competence in the workshop.
• Ensure compliance to HSSE and 5S guidelines to minimize risk and non-compliance.
• Ensure proper use of Special Service Tools and an organized inventory of general tools.

Conoscenze

Diagnostic skills

Repair skills

Customer service

Warranty administration

Formazione

IMI LV Master Technician (L3-4) or equivalent

Strumenti

Diagnostic tools

Descrizione del lavoro

Al-Futtaim Automotive is seeking a Personal Service Technician (PST) to deliver top-quality vehicle inspections, diagnostics and repairs while maintaining high customer satisfaction. The PST manages the full service process from first contact to handover, mentoring junior technicians and upholding standards to meet business targets.

The role emphasizes AGR processes, FIR compliance, warranty handling, and strong diagnostic tool knowledge in a busy workshop environment within the Al-Futtaim