Senior Diagnostic Technician - AGR & Customer Care

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks an experienced Personal Service Technician (PST) to lead vehicle inspection, diagnostic and repair work while ensuring top customer satisfaction. You will coach junior technicians and uphold high workshop standards.

Requires IMI LV Master Technician (L3-4) or equivalent, 6–7 years in light vehicle tech, plus 2+ years as a diagnostic technician and dealership service advisor experience. Focus on FIR, warranty processes and tool management.

Qualifications

• IMI LV Master Technician (L3-4) or equivalent with high-level brand certification such as Diagnostic Master, Gold, or L3.
• Minimum 6-7 years of experience as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician and experience as a Service Advisor at a dealership.
• Strong communication skills and ability to read technical manuals and wiring diagrams, plus quality inspections.

Responsibilities

• Manage the complete customer journey from service booking to invoicing and handover.
• Perform diagnosis, general repair, and periodic maintenance per repair manuals.
• Maintain and audit diagnostic tools, ensure FIR targets and warranty compliance.
• Mentor junior technicians and support Al-Futtaim Automotive Talent Centre.
• Ensure HSSE and 5S compliance and proper tool inventory management.

Skills

Advanced diagnostic skills

Customer relationship management

Diagnostic tools usage

Warranty documentation

Education

IMI LV Master Technician (L3-4) or equivalent

Tools

Diagnostic tools

Job description

Al-Futtaim Automotive in Dubai seeks an experienced Personal Service Technician (PST) to lead vehicle inspection, diagnostic and repair work while ensuring top customer satisfaction. You will coach junior technicians and uphold high workshop standards.

Requires IMI LV Master Technician (L3-4) or equivalent, 6–7 years in light vehicle tech, plus 2+ years as a diagnostic technician and dealership service advisor experience. Focus on FIR, warranty processes and tool management.