Senior Desktop Support Specialist

Travel Leisure Resort Development Inc; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Professional development

Discounted stays

Career development

Employee benefits

Global organization

Job summary

Travel + Leisure Co. is seeking an experienced Desktop Support Specialist to provide hands-on and remote technical support for our corporate associates. You will troubleshoot hardware, software, and connectivity issues, perform IMAC moves, and collaborate with vendors and internal teams to resolve complex problems.

The role emphasizes a strong customer-service mindset, clear communication to non-technical users, and participation in an on-call rotation to ensure uptime across the organisation.

Qualifications

• Prev ious experience in Desktop Support or a similar role.
• Strong troubleshooting across desktop and end-user technologies.
• Experience supporting customers face-to-face and remotely.
• Good working knowledge of desktop/laptop hardware, software, and mobile devices.
• Experience undertaking hardware and software installations and IMAC activities.
• Strong customer-service mindset with the ability to explain technical information to non-technical users.
• Ability to prioritise requests and escalate when needed.
• Strong interpersonal and communication skills across teams.

Responsibilities

• Provide advanced desktop, laptop, phone, and end-user technology support to local and remote associates.
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application issues.
• Manage incidents and service requests per SLA and procedures.
• Perform IMAC activities to meet business needs.
• Offer hands-on support to cross-functional teams and initiatives.
• Collaborate with vendors and internal teams to resolve tech issues.
• Document fixes and troubleshooting steps for knowledge sharing.
• Maintain clear communication with associates throughout resolution and during on-call coverage.

Skills

Desktop support

End-user support

Troubleshooting

Customer service

Remote support

Documentation

On-call readiness

Job description

Travel + Leisure Co. is seeking an experienced Desktop Support Specialist to provide hands-on and remote technical support for our corporate associates. You will troubleshoot hardware, software, and connectivity issues, perform IMAC moves, and collaborate with vendors and internal teams to resolve complex problems.

The role emphasizes a strong customer-service mindset, clear communication to non-technical users, and participation in an on-call rotation to ensure uptime across the organisation.