Technician, Desktop Services II

Travel + Leisure Co.; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Professional development

Hotel and resort discounts

Benefites and recognition programs

Global organisation career growth

Job summary

Travel + Leisure Co. in Dubai is seeking an experienced Desktop Support Specialist to provide hands-on and remote IT support for corporate associates. You’ll troubleshoot hardware, software, and connectivity issues, and manage incidents with a strong customer-service mindset.

Join a global hospitality organisation and collaborate with technology teams and external vendors; participate in an on-call rotation and contribute to knowledge sharing and seamless end-user support.

Qualifications

• Previous experience in Desktop Support, IT Support, Client Services, Service Desk, or similar role
• Strong troubleshooting across desktop and end-user technologies
• Experience supporting customers both face-to-face and remotely
• Good working knowledge of desktop/laptop hardware, software, mobile devices, and common business applications
• Experience performing hardware and software installations and IMAC activities
• Strong customer-service mindset with ability to explain technical information to non-technical users
• Ability to prioritise competing requests and escalate when needed
• Strong interpersonal skills to build relationships across teams
• Collaborative approach with internal and external stakeholders
• Attention to detail and accurate documentation
• Willingness to participate in on-call support rotation

Responsibilities

• Provide advanced desktop, laptop, phone, and end-user support to local and remote associates
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application issues
• Manage incidents and service requests per SLAs and procedures
• Perform IMAC activities to meet business and associate requirements
• Provide hands-on support to cross-functional teams and technology initiatives
• Work with external vendors and internal technology teams to resolve issues
• Identify and escalate urgent, complex, or business-critical issues
• Document fixes and troubleshooting processes for knowledge sharing
• Maintain clear and professional communication with associates throughout the process
• Participate in an on-call rotation to provide coverage for emergencies

Skills

Desktop Support

IT Support

Client Services

Service Desk

Troubleshooting

Communication

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the job

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Join Travel + Leisure Co. and play an important role in keeping our teams connected, productive, and supported.

We’re looking for an experienced Desktop Support Specialist who enjoys solving problems, helping people, and making technology work seamlessly. You’ll provide hands‑on and remote technical support to our Corporate and Business Unit associates, resolving day‑to‑day technology issues while delivering a responsive and customer‑focused support experience.

You’ll work closely with colleagues across the business, wider technology teams, and external vendors to troubleshoot issues, implement technology changes, and ensure our associates have the tools and support they need to do their best work.

How You’ll Shine

• Provide advanced desktop, laptop, phone, and end‑user technology support to local and remote associates

• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application‑related issues

• Manage incidents and service requests in line with established service levels and support procedures

• Perform installations, moves, additions, and changes (IMAC) to meet business and associate requirements

• Provide hands‑on technical assistance to cross‑functional teams and technology initiatives as required

• Work with external vendors and internal technology teams to resolve hardware, computer, and application issues

• Identify and escalat urgent, complex, or business‑critical issues to the appropriate management or specialist support teams

• Document technical fixes, troubleshooting processes, and resolutions to support knowledge sharing across Client Services teams

• Maintain clear and professional communication with associates throughout the support and resolution process

• Participate in an on‑call rotation to provide support coverage for emergency situations, where applicable

What You’ll Bring

• Previous experience in Desktop Support, IT Support, Client Services, Service Desk, or a similar technical support role

• Strong technical troubleshooting and problem‑solving skills across desktop and end‑user technologies

• Experience supporting customers both face‑to‑face and remotely

• Good working knowledge of desktop/laptop hardware, software, mobile devices, and common business applications

• Experience undertaking hardware and software installations and IMAC activities

• A strong customer‑service mindset with the ability to communicate technical information clearly to non‑technical users

• Ability to prioritise competing requests and recognise when issues require escalation

• Strong interpersonal and communication skills, with the ability to build effective relationships across different teams and levels of the organisation

• A collaborative approach and willingness to work with internal teams and external vendors to achieve the best outcome

• Strong attention to detail and a commitment to maintaining accurate technical documentation

• Flexibility to participate in an on‑call support rotation where required

How You’ll Be Rewarded

• Professional development opportunities

• Discounted hotel and resort stays

• Great career development opportunities

• Employee benefits and recognition programs

• The opportunity to build your career within a truly global organisation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.