Desktop Support Engineer

Confidential Company; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Confidential Company in Dubai is seeking a capable Desktop Support Technician to deliver first-line technical support across hardware and software, ensuring timely resolution and minimal downtime.

You will install, configure, and upgrade desktop systems and peripherals, diagnose network issues using tools like ping and traceroute, and manage a ticketing system to prioritise and escalate as needed.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field preferred for foundational knowledge.
• Minimum of 2 years of experience in a desktop support role with proven troubleshooting and user support.

Responsibilities

• Provide first line technical support across hardware and software issues to minimize downtime.
• Perform installations, configurations and upgrades of desktop systems and peripherals to meet user requirements.
• Diagnose and troubleshoot network connectivity problems using tools like ping and traceroute.
• Manage ticketing systems, prioritise and escalate issues to ensure swift service delivery.

Education

Bachelor's degree in Computer Science / Information Technology or related field

Desktop support experience

Job description

• Provide first line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.

• Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.

• Diagnose and troubleshoot network connectivity problems, utilizing tools like ping and traceroute for efficient issue identification.

• Manage ticketing systems effectively, prioritizing and escalating issues as needed to ensure swift service delivery.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred for foundational knowledge.

• Minimum of 2 years of experience in a desktop support role, demonstrating a proven track record in troubleshooting and user support.

• Experience in working within corporate environments, providing insights into diverse user needs and complex IT infrastructures.