Technician, Desktop Services II

Travel Leisure Resort Development Inc; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Professional development

Discounted stays

Career development

Employee benefits

Global organization

Job summary

Travel + Leisure Co. is seeking an experienced Desktop Support Specialist to provide hands-on and remote technical support for our corporate associates. You will troubleshoot hardware, software, and connectivity issues, perform IMAC moves, and collaborate with vendors and internal teams to resolve complex problems.

The role emphasizes a strong customer-service mindset, clear communication to non-technical users, and participation in an on-call rotation to ensure uptime across the organisation.

Qualifications

• Prev ious experience in Desktop Support or a similar role.
• Strong troubleshooting across desktop and end-user technologies.
• Experience supporting customers face-to-face and remotely.
• Good working knowledge of desktop/laptop hardware, software, and mobile devices.
• Experience undertaking hardware and software installations and IMAC activities.
• Strong customer-service mindset with the ability to explain technical information to non-technical users.
• Ability to prioritise requests and escalate when needed.
• Strong interpersonal and communication skills across teams.

Responsibilities

• Provide advanced desktop, laptop, phone, and end-user technology support to local and remote associates.
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application issues.
• Manage incidents and service requests per SLA and procedures.
• Perform IMAC activities to meet business needs.
• Offer hands-on support to cross-functional teams and initiatives.
• Collaborate with vendors and internal teams to resolve tech issues.
• Document fixes and troubleshooting steps for knowledge sharing.
• Maintain clear communication with associates throughout resolution and during on-call coverage.

Skills

Desktop support

End-user support

Troubleshooting

Customer service

Remote support

Documentation

On-call readiness

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the job

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Join Travel + Leisure Co. and play an important role in keeping our teams connected, productive, and supported. We’re looking for an experienced Desktop Support Specialist who enjoys solving problems, helping people, and making technology work seamlessly. You’ll provide hands‑on and remote technical support to our Corporate and Business Unit associates, resolving day‑to‑day technology issues while delivering a responsive and customer‑focused support experience. You’ll work closely with colleagues across the business, wider technology teams, and external vendors to troubleshoot issues, implement technology changes, and ensure our associates have the tools and support they need to do their best work.

How You’ll Shine

• Provide advanced desktop, laptop, phone, and end‑user technology support to local and remote associates.
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and application‑related issues.
• Manage incidents and service requests in line with established service levels and support procedures.
• Perform installations, moves, additions, and changes (IMAC) to meet business and associate requirements.
• Provide hands‑on technical assistance to cross‑functional teams and technology initiatives as required.
• Work with external vendors and internal technology teams to resolve hardware, computer, and application issues.
• Identify and escalating urgent, complex, or business‑critical issues to the appropriate management or specialist support teams.
• Document technical fixes, troubleshooting processes, and resolutions to support knowledge sharing across Client Services teams.
• Maintain clear and professional communication with associates throughout the support and resolution process.
• Participate in an on‑call rotation to provide support coverage for emergency situations, where applicable.

What You’ll Bring

• Previous experience in Desktop Support, IT Support, Client Services, Service Desk, or a similar technical support role.
• Strong technical troubleshooting and problem‑solving skills across desktop and end‑user technologies.
• Experience supporting customers both face‑to‑face and remotely.
• Good working knowledge of desktop/laptop hardware, software, mobile devices, and common business applications.
• Experience undertaking hardware and software installations and IMAC activities.
• A strong customer‑service mindset with the ability to communicate technical information clearly to non‑technical users.
• Ability to prioritise competing requests and recognise when issues require escalation.
• Strong interpersonal and communication skills, with the ability to build effective relationships across different teams and levels of the organisation.
• A collaborative approach and willingness to work with internal teams and external vendors to achieve the best outcome.
• Strong attention to detail and a commitment to maintaining accurate technical documentation.
• Flexibility to participate in an on‑call support rotation where required.

How You’ll Be Rewarded

• Professional development opportunities.
• Discounted hotel and resort stays.
• Great career development opportunities.
• Employee benefits and recognition programs.
• The opportunity to build your career within a truly global organisation.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.