Senior CX Performance & Insight Lead

ALDAR; Abu Dhabi; On-site; AED 420,000 - 660,000; Full time

Job summary

Aldar is seeking a senior CX leader to oversee performance monitoring and improvements across its businesses in the UAE. The role partners with senior leaders to drive engagement, satisfaction, and retention, with a focus on data-driven CX programs and process enhancements.

The role requires strong data analysis, CX metrics expertise, and excellent communication to align CX initiatives with Aldar's growth objectives. UAE national candidate is required.

Qualifications

• Min 6+ years in Customer Experience or related field.
• Knowledge of measuring and improving customer engagement, satisfaction, and loyalty.

Responsibilities

• Lead CX monitoring and performance activities across Aldar businesses.
• Support achievement of NPS and CSAT targets across units.
• Track SLAs and provide insights to drive CX improvement.
• Collaborate with teams to maintain accurate CRM customer data.
• Develop CX improvement strategies and roll out customer surveys.
• Establish a customer-centric culture with high CX standards.

Skills

Data analysis

NPS/CSAT/CLV

Excel

Business writing

English communication

Relationship building

Education

Bachelor’s degree in Business

Tools

CRM systems

PowerPoint

Job description

Aldar is seeking a senior CX leader to oversee performance monitoring and improvements across its businesses in the UAE. The role partners with senior leaders to drive engagement, satisfaction, and retention, with a focus on data-driven CX programs and process enhancements.

The role requires strong data analysis, CX metrics expertise, and excellent communication to align CX initiatives with Aldar's growth objectives. UAE national candidate is required.