Senior Specialist - CX Strategy

Talabat; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Opportunity to shape customer experience strategy

Work on high-impact programs

Exposure to advanced analytics

Career growth within a rapidly scaling digital ecosystem

Job summary

Talabat is seeking a Senior Specialist - CX Strategy in Dubai to transform customer journeys through data-driven insights. The role focuses on enhancing customer experience by identifying friction points, designing scalable solutions, and delivering measurable business impact.

The ideal candidate will have 5+ years in strategy or customer experience roles, strong analytical skills, and a high ownership mindset. Join us to shape CX strategies that impact millions of users.

Qualifications

• 5 years of experience in consulting, strategy, or customer experience roles.
• Strong analytical capabilities with proficiency in SQL and Excel.
• Experience managing programs end-to-end with measurable outcomes.
• Ability to translate complex data into actionable insights.
• Strong communication and presentation skills.

Responsibilities

• Design and execute customer experience strategies aligned with business goals.
• Analyze customer data using cohort analysis and funnel diagnostics.
• Define success metrics and measure impact of CX initiatives.
• Lead CX programs end-to-end from problem definition to rollout.
• Collaborate with teams to implement solutions.

Skills

Customer experience strategy and journey mapping

Data analysis and SQL-based insights

Program management and execution

KPI tracking and performance measurement

Stakeholder communication and alignment

Tools

SQL

Excel

Job description

Job Snapshot

Senior Specialist - CX Strategy

Location: Dubai, UAE

Industry: Internet

Function: Strategy/Planning

Experience: 5‑8 years

Job Type: Full‑time Position

Salary: 18,000‑26,000 AED per month

Gender: Any; Candidate Nationality: Any

Overview

Senior Specialist – CX Strategy is a strategic hiring opportunity focused on transforming customer journeys through data‑driven insights and program execution. This position drives customer experience improvements by identifying friction points, designing scalable solutions, and delivering measurable business impact across the platform.

Context

This role is central to enhancing customer experience by owning end‑to‑end CX programs and ensuring they deliver tangible improvements in engagement, retention, and satisfaction. It connects data insights with execution, enabling continuous optimization of customer journeys at scale.

Key Responsibilities

• Design and execute customer experience strategies aligned with business goals
• Analyze customer data using cohort analysis, funnel diagnostics, and segmentation
• Define success metrics and measure impact of CX initiatives through structured analysis
• Lead CX programs end‑to‑end from problem definition to rollout and optimization
• Identify opportunities for predictive models such as churn and customer behavior insights
• Collaborate with data science, product, and operations teams to implement solutions
• Monitor program performance and continuously refine based on feedback and results
• Develop scalable playbooks to replicate successful initiatives across markets
• Communicate insights, progress, and recommendations to senior stakeholders
• Align cross‑functional teams to ensure successful execution of CX initiatives

Ideal Profile

• 5 years of experience in consulting, strategy, or customer experience roles
• Strong analytical capabilities with proficiency in SQL and Excel
• Experience managing programs end‑to‑end with measurable outcomes
• Ability to translate complex data into actionable insights
• Strong communication and presentation skills
• High ownership mindset with focus on results and impact
• Experience in fast‑paced or high‑growth environments preferred

Skills Set

• Customer experience strategy and journey mapping
• Data analysis and SQL‑based insights
• Program management and execution
• KPI tracking and performance measurement
• Stakeholder communication and alignment

Why Join Us

• Opportunity to shape customer experience strategy in a leading tech platform
• Work on high‑impact programs influencing millions of users
• Exposure to advanced analytics and data‑driven decision making
• Career growth within a rapidly scaling digital ecosystem

About the Company

talabat is a leading online food and q‑commerce platform in the MENA region, part of Delivery Hero. The company focuses on innovation, operational excellence, and customer‑centric solutions, offering professionals the opportunity to drive impact at scale within a dynamic technology environment.