Senior Customer Success & Adoption Leader

Jordan Dreams; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Oracle is hiring for a Customer Success role focused on the Implementation phase in Dubai. You will support all phases of the implementation for moderately complex accounts to ensure customers can use the product effectively and achieve early success.

You will monitor health, conduct risk assessments, define KPIs, and collaborate with sales to maximize renewals. You will guide adoption, run QBRs, and advocate for customers across internal teams.

Responsibilities

• Supports all phases of the implementation process for moderately complex customer accounts to ensure customers are able to use the product and/or service effectively and drive early success.
• Monitors the health of customer implementation progress and identifies and addresses issues.
• Supports the implementation readiness review process by conducting risk assessments to identify and assist in the resolution of roadblocks to success.
• Works closely with customers to understand needs, define KPIs, and develop a success plan based on their business needs.
• Continuously monitors the overall health of customer accounts to support solution adoption, renewals, and expansion.
• Facilitates Quarterly Business Reviews (QBRs) and operational cadences with customers to review key metrics, usage patterns, and goals.
• Acts as the main contact for a portfolio of medium- to large-sized customer accounts, building strong relationships to ensure satisfaction and value realization.
• Prepares and supports customers through moderately complex milestones to ensure smooth transitions.
• Supports renewal processes and identifies opportunities for expanding usage to the broader product/service portfolio.

Job description

Oracle is hiring for a Customer Success role focused on the Implementation phase in Dubai. You will support all phases of the implementation for moderately complex accounts to ensure customers can use the product effectively and achieve early success.

You will monitor health, conduct risk assessments, define KPIs, and collaborate with sales to maximize renewals. You will guide adoption, run QBRs, and advocate for customers across internal teams.