Senior Customer Success Leader – Dubai Hybrid

MongoDB Inc.; Dubai; Hybrid; AED 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

MongoDB Inc. in Dubai is seeking a Customer Success Manager who thrives in a technical, autonomous environment.

You will serve as the main contact for end users, leading cross-functional teams across Sales, PS, and Solutions Architects to ensure customer success and growth. You will guide customers through deployments, optimize spend, and shape the product roadmap by acting as the Product team's eyes and ears in the field.

Qualifications

• 7+ years experience in Customer Success, Technical Account Management, Professional Services or similar customer-centric role for a technical product.
• 4+ years experience owning customer health and revenue realization for Forbes Global 2000 accounts.
• Advocate on behalf of customers; act as extension of customer team within MongoDB.
• Adept with technology; willing to learn MongoDB concepts and product details.
• Autonomous with ownership of portfolio; decide when to involve execs in escalations.
• Entrepreneurial mindset; able to create new processes to serve customer segments.
• Collaborative team player across Sales, Professional Services, Tech Services and MDB ecosystem.
• Demonstrated ongoing technical education (MongoDB DBA track, hyperscaler certifications).
• Prior exposure to database, cloud, and infrastructure tech is a plus.

Responsibilities

• Advise customers on MongoDB best practices and technology strategy; run enablement sessions.
• Lead account plans from committed ARR to active consumption; build remediation plans.
• Coordinate with Sales, Professional Services, Solutions Architects and Product teams.
• Conduct in-person executive business reviews with C-suite and senior leaders.
• Document interactions in Gainsight and Salesforce.com and share insights with leadership.
• Identify strategic opportunities to expand MongoDB usage and drive growth.

Skills

Customer Success

Account Management

Strategic Advisory

Arabic & English Fluency

Tools

Gainsight

Salesforce.com

MongoDB Atlas

Job description

MongoDB Inc. in Dubai is seeking a Customer Success Manager who thrives in a technical, autonomous environment.

You will serve as the main contact for end users, leading cross-functional teams across Sales, PS, and Solutions Architects to ensure customer success and growth. You will guide customers through deployments, optimize spend, and shape the product roadmap by acting as the Product team's eyes and ears in the field.