Senior Client Relations Support Specialist

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

30 calendar days annual leave

Annual flight ticket allowance

Career growth

Job summary

Nationwide Middle East Properties LLC in the UAE is seeking a Senior Client Relations Support Specialist to lead the client relations and support team, ensuring operational continuity as the company expands. You will coach staff, introduce telesales capabilities, and work with sales to improve lead generation and client outreach.

This role requires strong leadership and bilingual communication in Arabic and English.

Qualifications

• 2+ years in UAE real estate, leadership preferred.
• Strong bilingual communication in Arabic and English.
• Proven customer service, QA, and telesales capabilities.
• Adaptable in a fast-growing, expanding company.

Responsibilities

• Lead, mentor, and manage the client relations and support team to elevate performance.
• Develop new telesales capabilities to strengthen the sales support function.
• Coordinate lead generation, follow-ups, and client outreach with sales.
• Train staff on telesales techniques and conversion practices.
• Work with sales to ensure efficiency and quality.

Skills

Leadership

Bilingual Arabic-English

Customer service

Quality assurance

Telesales

Job description

Senior Client Relations Support Specialist

We provide our clients with a corporate culture that is distinguished by the ability to meet the needs and requirements of customers quickly and provide a comfortable environment for our clients to facilitate the property acquisition process with the most secure, rewarding, and trouble-free service possible.

Job Description

Job Title: Senior Client Relations Support Specialist

Department: CRM

Location: UAE

Reports To: CRM Manager

Position Overview

We are currently seeking a dynamic and highly motivated Senior Client Relations Support Specialist to join our rapidly growing real estate agency. Driven by strategic expansion, including new branch openings and an increasing number of sales agents, we are expanding our leadership support.

This pivotal role is designed to ensure operational continuity, elevate team performance, and introduce new telesales capabilities to our sales support function. The successful candidate will act as a core pillar of our management structure, providing dedicated backup coverage for current management to ensure seamless operations and unwavering quality standards at all times.

Key Responsibilities

• Lead, mentor, and manage the client relations and support team to elevate overall performance and productivity.
• Bring fresh expertise and innovative strategies to the team, fostering a culture of continuous improvement and excellence.
• Provide guidance and support to accommodate the rising number of sales agents across new and existing branches.
• Introduce, develop, and lead a new telesales capability to proactively strengthen the sales support function.
• Work closely with the sales division to ensure lead generation, follow-ups, and client outreach are handled with maximum efficiency.
• Train support staff on effective telesales techniques and client conversion practices.

Quality Control & Standard Maintenance

• Monitor client interactions, support processes, and team outputs to ensure the highest standards of quality and compliance within the UAE real estate market.
• Implement quality assurance protocols to maintain exceptional service delivery as the company scales.

Management Backup & Operational Continuity

• Serve as the designated primary backup for the current management team, stepping in to manage daily responsibilities when leadership is out of the office.
• Ensure zero disruption to business operations, team momentum, or client satisfaction during management absences.

Qualifications & Requirements

• Industry Experience: Minimum of 2 years of proven experience in the UAE real estate sector is strictly required.
• Leadership Experience: Prior team management and mentorship experience is highly preferred.
• Language Skills: Exceptional communication skills with bilingual fluency in Arabic and English (both written and spoken).
• Skill Set: Strong background in customer service, quality assurance, and proven telesales capabilities.
• Attributes: Highly adaptable, proactive, and capable of thriving in a fast-paced, expanding corporate environment.

What We Offer

• Competitive Compensation: An attractive salary package commensurate with experience and market standards.
• Healthcare: Comprehensive medical insurance coverage.
• Annual Leave & Travel: 30 calendar days of paid annual leave along with an annual flight ticket allowance to your home country.
• Career Growth: Significant opportunities for professional development and career advancement within a rapidly expanding company.
• Work Environment: A dynamic, supportive, and multicultural team environment driving innovation in the UAE real estate sector.

Equal Opportunity Statement: We are an equal opportunity employer and welcome applications from all qualified candidates who meet the operational needs of this role.