Customer Happiness Executive

S G COMMUNITY MANAGEMENT SERVICES; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

S G COMMUNITY MANAGEMENT SERVICES is seeking a dedicated customer service specialist to be the primary contact for inquiries, delivering prompt and accurate responses to boost satisfaction. You will develop a deep understanding of the company’s services to address customer needs, use feedback to drive improvements, and collaborate with cross-functional teams.

Qualifications include a Bachelor’s degree in business or related field, at least two years in customer service, and certifications in

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field to ensure a solid foundation in customer relations
• Minimum of 2 years’ experience in customer service or a related field, demonstrating a proven track record of customer satisfaction
• Certifications in Customer Service Excellence or related areas to validate expertise in best practices and effective communication
• Experience in a fast-paced environment, particularly in retail or e-commerce, to navigate dynamic customer interactions effectively

Responsibilities

• Act as a primary point of contact for customer inquiries ensuring prompt and accurate responses to enhance overall satisfaction
• Develop and maintain a deep understanding of the company s services to effectively address customer needs and concerns
• Utilize customer feedback to identify areas of improvement and collaborate with cross-functional teams to implement enhancements
• Manage customer complaints and resolve issues with empathy ensuring a positive outcome that retains customer loyalty

Skills

Customer service

Communication skills

Education

Bachelor's degree in Business Admin, Communications, or related field

Tools

Customer Service Certifications

Job description

Responsibilities

• Act as a primary point of contact for customer inquiries ensuring prompt and accurate responses to enhance overall satisfaction
• Develop and maintain a deep understanding of the company s services to effectively address customer needs and concerns
• Utilize customer feedback to identify areas of improvement and collaborate with cross-functional teams to implement enhancements
• Manage customer complaints and resolve issues with empathy ensuring a positive outcome that retains customer loyalty

Qualifications

• Bachelor's degree in Business Administration, Communication, or a related field to ensure a solid foundation in customer relations
• Minimum of 2 years’ experience in customer service or a related field, demonstrating a proven track record of customer satisfaction
• Certifications in Customer Service Excellence or related areas to validate expertise in best practices and effective communication
• Experience in a fast-paced environment, particularly in retail or e-commerce, to navigate dynamic customer interactions effectively