Senior Customer & Licensing Leader, Middle East

Dow; Dubai; Hybrid; AED 350,000 - 600,000; Full time

Benefits offered by this job

Equitable base pay with bonus

Employee stock purchase programs

Comprehensive medical coverage

Job summary

Dow is seeking a Senior Customer Manager for the Middle East to drive revenue growth through catalysts, licensing products, technology solutions, and services with existing Univation customers.

You will manage strategic relationships across the region, collaborating with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. Travel up to 50% is required.

Qualifications

• Bachelor’s or Master’s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related technical discipline.
• Fluency in English required, Arabic strongly preferred, with ability to communicate with diverse stakeholders.
• Minimum 10+ years of relevant experience.
• Experience in B2B sales, account management, licensing or commercial management in chemical/petrochemical/polymer sectors.
• Experience negotiating complex proposals and contracts with multiple stakeholders.
• Ability to translate customer needs into products, technologies and services.

Responsibilities

• Drive commercial growth with existing licensees across the Middle East by identifying and executing opportunities for catalysts, licensing products, technology solutions and services.
• Lead commercial activities from proposal through execution, including catalyst sales, licensing-right modifications, and plant expansions.
• Manage and strengthen customer relationships across the licensee lifecycle with regional and global teams.
• Support new licensing opportunities and transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership post-design.
• Provide commercial leadership during project implementation from design to warranty phases, coordinating with license agreements.
• Develop market and customer insights by tracking licensees' investment plans and technology needs.

Skills

Customer relationship management

Negotiation

Planning & organization

CRM systems

Technical/commercial aptitude

Education

Bachelor’s or Master’s in Chemical Engineering/Polymer Engineering/Materials Science/Cood Tech

Tools

CRM systems

Job description

Dow is seeking a Senior Customer Manager for the Middle East to drive revenue growth through catalysts, licensing products, technology solutions, and services with existing Univation customers.

You will manage strategic relationships across the region, collaborating with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. Travel up to 50% is required.