Senior CSM - SaaS Loyalty for F&B & Retail

Global Payments Inc.; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Tier 1 medical insurance

25 days annual holiday

Global career progression

Team-building events

Office with views

Job summary

Como, a pioneer in Data-Driven Customer Engagement and Loyalty, is seeking a Senior Customer Success Manager fluent in English with additional Spanish/French. You will guide mid-to-large clients, manage onboarding projects, and own the customer relationship post-sale, ensuring success through loyalty program configuration and proactive issue resolution.

Based in Dubai, you’ll work in a dynamic SaaS environment with a focus on F&B and Retail, joining a team that values ethics, analytics, and

Qualifications

• Strong written and verbal communication in English; additional Spanish/French is a strong advantage.
• Master’s degree or equivalent experience.
• 3–5 years in Customer Success, Onboarding, or Account Management, preferably SaaS/tech startup.
• Comfort configuring software platforms and learning new systems quickly.
• Detail-oriented, analytical, solution-focused with problem-solving skills.
• Experience in F&B or Retail industries a plus.

Responsibilities

• Own onboarding for mid to large clients and manage project timelines.
• Maintain long-term relationships and act as main client contact.
• Guide customers through onboarding and set up loyalty programs.
• Coordinate with internal teams to resolve customer issues quickly.
• Configure loyalty programs, rules, campaigns, and rewards to align with business goals.
• Escalate issues to managers and raise tickets to Support as needed.

Skills

English fluency

Spanish or French

Education

Master’s degree or equivalent

Tools

CRM software

Job description

Como, a pioneer in Data-Driven Customer Engagement and Loyalty, is seeking a Senior Customer Success Manager fluent in English with additional Spanish/French. You will guide mid-to-large clients, manage onboarding projects, and own the customer relationship post-sale, ensuring success through loyalty program configuration and proactive issue resolution.

Based in Dubai, you’ll work in a dynamic SaaS environment with a focus on F&B and Retail, joining a team that values ethics, analytics, and