Senior Loyalty Solutions - Customer Success Manager

Mastercard Inc.; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

Mastercard Inc. in Dubai is seeking an experienced Customer Success Manager to lead enterprise accounts for our loyalty and customer engagement platform.

You will drive adoption, deliver measurable outcomes, and foster long‑term relationships with Marketing, CRM, Loyalty, and Executive teams. You will provide strategic guidance, use cases, and playbooks, delivering data‑driven insights to inform decisions and renewal readiness.

Qualifications

• Several years in customer success, account management, or consulting for enterprise SaaS.
• Commercial acumen and ability to link loyalty program success to business outcomes.
• Strong analytical and problem-solving skills with excellent communication.

Responsibilities

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention.
• Monitor platform usage and recommend strategies to maximize ROI.
• Relation management: primary contact for assigned accounts across Marketing, CRM, Loyalty and Exec teams.
• Provide best practices, use cases, and data-driven insights for loyalty program success.
• Conduct QBRs and coordinate internal resources to meet objectives and SLAs.
• Identify opportunities for account expansion and cross-sell Mastercard solutions.

Skills

Customer success

Account management

Analytical thinking

Cross-functional leadership

Communication skills

Strategic thinking

Tools

Salesforce

Loyalty platforms

Analytics solutions

Job description

Mastercard Inc. in Dubai is seeking an experienced Customer Success Manager to lead enterprise accounts for our loyalty and customer engagement platform.

You will drive adoption, deliver measurable outcomes, and foster long‑term relationships with Marketing, CRM, Loyalty, and Executive teams. You will provide strategic guidance, use cases, and playbooks, delivering data‑driven insights to inform decisions and renewal readiness.