Bilingual Partner Success Manager (EN+ES/FR) — SaaS Loyalty & Onboarding

Global Payments Inc.; Dubai; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Medical insurance

25 days annual holiday

Global career progression

Wellbeing initiatives

Team-building activities

Office with views

Job summary

Como is seeking a Partner Customer Success Manager to manage onboarding and ongoing partner success for its SaaS platform in the EMEA region from Dubai. You will own partner relationships and guide onboarding, ensuring successful activation and ongoing value.

Requirements include English proficiency with Spanish or French, a Master’s degree or equivalent, and 3–5 years in customer success or onboarding, preferably in SaaS. Hybrid/onsite with global opportunities and a strong benefits package.

Qualifications

• Master’s degree or equivalent experience.
• 3-5 years of experience in Customer Success, Onboarding, Implementation/Account Management, preferably in a SaaS company or tech startup.
• Comfortable configuring software platforms and learning new systems quickly.
• Proficiency in Spanish, French, or another European language is a strong advantage.

Responsibilities

• Own the overall relationship with assigned partners after the Sales rep has signed the partner and be their main contact.
• Guide new partners through onboarding and help them set up their loyalty in the product backend.
• Coordinate between internal teams to address issues and ensure swift resolutions.
• Advocate for partner needs to influence product development and improvements.
• Identify opportunities for upselling features or higher plans.

Skills

English language proficiency

Spanish/French language skills

Education

Master’s degree or equivalent experience

Job description

Como is seeking a Partner Customer Success Manager to manage onboarding and ongoing partner success for its SaaS platform in the EMEA region from Dubai. You will own partner relationships and guide onboarding, ensuring successful activation and ongoing value.

Requirements include English proficiency with Spanish or French, a Master’s degree or equivalent, and 3–5 years in customer success or onboarding, preferably in SaaS. Hybrid/onsite with global opportunities and a strong benefits package.