Technical Customer Success Manager

Remote DXB; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Medical coverage (Tier 1 world-wide)

Annual return flight to home country

Life Insurance 2x annual earnings

25 days paid annual leave

Wellbeing & team events

Job summary

Remote DXB is seeking a client-focused leader to drive post-sales onboarding, implementation, and customer success for a diverse set of clients in the data-driven loyalty space.

You will own the end-to-end journey, coordinate with product and engineering teams, and ensure successful go-live while maximizing customer outcomes and satisfaction.

Qualifications

• 2–5 years in onboarding, implementation, or customer success in SaaS or tech startups.
• Business fluency in English and Spanish (Priority 1), French (Priority 2), or another European language (Priority 3).
• Demonstrated ability to navigate and manually configure back-end software platforms.

Responsibilities

• Lead the post-sales implementation journey as the main client contact and PM through go-live.
• Configure, test, and maintain loyalty programs in the back-end system.
• Coordinate with internal teams to resolve complex integration issues.
• Analyze performance metrics and KPIs to drive enhancements.
• Advocate for customer needs with product and engineering teams.

Skills

Project management

Analytical problem-solving

Customer onboarding

SaaS familiarity

Education

Master's degree

Job description

Responsibilities

• Lead the technical implementation journey post-sales handover, serving as the client's main point of contact and project manager through go-live
• Directly configure, test, and maintain customer loyalty programs in the back-end system, including loyalty rules, rewards, and promotional campaigns
• Coordinate with internal technical and support teams to resolve complex integration or platform issues
• Analyze performance metrics and campaign KPIs post-launch to recommend workflow and strategy enhancements
• Act as the voice of the customer internally, relaying feature requests to product and engineering teams

Requirements

• 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups
• Business fluency in English and Spanish (Priority 1), French (Priority 2), or another European language (Priority 3)
• Demonstrated ability to navigate and manually configure back-end software platforms
• Master's degree or equivalent practical experience
• Strong project management and analytical problem-solving skills

Preferred Qualifications

• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors
• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms

Benefits

• Competitive base salary with global career development opportunities
• Comprehensive Tier 1 worldwide medical coverage for employee and dependents (including Dental & Optical)
• Annual return flight ticket to home country
• Life Insurance coverage equal to 2x annual earnings
• 25 days of paid annual leave
• Vibrant team environment with wellbeing initiatives and social events

About the Company

Our client is a market leader in Data-Driven Customer Engagement & Loyalty Solutions, delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions to global brands.