Bilingual Senior Customer Success Manager (EN + ES/FR)

Global Payments; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Medical Insurance

25 days annual holiday

Global career progression

Wellbeing initiatives

Office with views

Job summary

Global Payments is seeking a Senior Customer Success Manager to join our Dubai team. The role requires fluency in English and Spanish or French, with 3–5 years in SaaS-driven Customer Success, Onboarding or Implementation.

You will manage mid-to-large clients, guide onboarding, and maintain ongoing relationships as the customers’ main point of contact. You will coordinate with internal teams to resolve issues, define loyalty configurations, and identify upsell opportunities, contributing to

Qualifications

• Strong written and verbal communication skills in English, as well as in Spanish/French
• Experience in Customer Success, Onboarding or Implementation/Account Management
• Proficiency in configuring software platforms and learning new systems quickly
• Detail-oriented, analytical, solution-oriented with strong problem-solving skills
• Experience in F&B or Retail industries a plus

Responsibilities

• Customer Onboarding and Relationship Management: take charge mid to large clients and ensure smooth onboarding
• Own the overall relationship with assigned clients after Sales, serving as main point of contact
• Guide new customers through onboarding, help define and set up their loyalty in the product back-end
• Coordinate between internal teams to resolve issues and ensure customer satisfaction
• Identify opportunities for upselling features, services or higher-tier plans

Skills

Customer Success

Onboarding

Implementation

Account Management

SaaS

Education

Master’s degree or equivalent experience

Job description

Global Payments is seeking a Senior Customer Success Manager to join our Dubai team. The role requires fluency in English and Spanish or French, with 3–5 years in SaaS-driven Customer Success, Onboarding or Implementation.

You will manage mid-to-large clients, guide onboarding, and maintain ongoing relationships as the customers’ main point of contact. You will coordinate with internal teams to resolve issues, define loyalty configurations, and identify upsell opportunities, contributing to