Senior CRM Account Manager - Achieve Group - Dubai, UAE

Achieve Test Prep; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Competitive compensation package

Strong career progression opportunities

Collaborative team environment

Job summary

Achieve Test Prep is seeking a Senior CRM Account Manager based in Dubai. The ideal candidate will manage and expand B2B client relationships, focusing on CRM and digital marketing solutions. This role emphasizes account growth, client retention, and delivering insights to enhance customer value.

The successful candidate will have at least 5 years of account management experience, strong communication skills, and a background in marketing or business. A competitive compensation package and growth opportunities in digital marketing are offered.

Qualifications

• Minimum 5 years of account management experience in CRM, loyalty, or B2B marketing environments.
• Strong communication and presentation skills.
• Experience collaborating with marketing, analytics, and operations teams.
• Client-focused mindset with strong commercial awareness.

Responsibilities

• Manage and grow a portfolio of B2B clients utilizing CRM platforms.
• Serve as the primary point of contact for client engagement.
• Recommend tailored CRM and loyalty solutions to clients.
• Monitor account performance metrics for decision-making.

Skills

CRM account management

B2B client relationship development

Loyalty program strategy

Data analysis and reporting

Upselling and cross‑selling

Stakeholder communication

Digital marketing solutions

Education

Bachelor's degree in Marketing, Business, or related discipline

Tools

Excel

PowerPoint

PowerBI

Tableau

Job description

Senior CRM Account Manager - Achieve Group - Dubai, UAE

Position Overview

Senior CRM Account Manager will oversee and expand strategic B2B client relationships for advanced CRM and digital marketing solutions. Based in Dubai, UAE, this role focuses on account growth, client retention, and delivering data‑driven insights that enhance long‑term customer value.

Job Details

Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Account Management-Non-Commissioned
Salary: 18000-26000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Manage and grow a portfolio of B2B clients utilizing CRM platforms
• Serve as the primary point of contact for client engagement and strategic discussions
• Understand client business objectives and recommend tailored CRM and loyalty solutions
• Coordinate with cross‑functional teams to ensure timely and high‑quality service delivery
• Identify upsell and cross‑sell opportunities to increase account revenue
• Present performance insights, campaign results, and strategic recommendations to stakeholders
• Monitor account performance metrics and support data‑driven decision‑making

Ideal Profile

• Minimum 5 years of account management experience in CRM, loyalty, or B2B marketing environments
• Strong communication and presentation skills
• Experience collaborating with marketing, analytics, and operations teams
• Proficient in Excel and PowerPoint
• Knowledge of PowerBI or Tableau is advantageous
• Bachelor's degree in Marketing, Business, or related discipline
• Client‑focused mindset with strong commercial awareness

Skills Set

• CRM account management
• B2B client relationship development
• Loyalty program strategy
• Data analysis and reporting
• Upselling and cross‑selling
• Stakeholder communication
• Digital marketing solutions

Why Join Us

• Opportunity to work with innovative CRM and digital marketing solutions
• Exposure to diverse B2B client portfolios
• Collaborative and growth‑oriented team environment
• Competitive compensation package
• Strong career progression opportunities in digital marketing and client strategy