Senior Contracts & KPI Performance Lead

MediaSource FZC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

MediaSource FZC is seeking a Senior Specialist – Contracts & KPI to support management of supplier performance, contractual compliance, and KPI monitoring across FM services in a large-scale, 24/7 environment.

The role focuses on performance analytics, reporting, and robust data management across the FM supply chain, ensuring data integrity and actionable insights for management and stakeholders.

Qualifications

• Degree or diploma in business administration, contract management, facilities management, data analytics or related field.
• 5–7 years in contract management or supplier performance monitoring in large, complex environments.
• Proven experience with performance reporting, data analysis and KPI management.

Responsibilities

• Lead the implementation and ongoing management of supplier performance monitoring frameworks.
• Analyse and present supplier performance against contractual KPIs and SLAs with actionable insights.
• Monitor supplier compliance with contractual obligations and service standards.
• Develop and maintain supplier scorecards, dashboards, and KPI tracking systems.
• Validate data in CAFM/CMMS/ERP systems to ensure accuracy and integrity.
• Prepare detailed performance reports and management presentations.
• Escalate non-compliance issues and support corrective action plans.
• Support supplier onboarding, mobilisation and performance reviews.

Skills

Advanced data analysis

KPI dashboards

Excel & data viz

Contract compliance

Stakeholder comms

Problem solving

Education

Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics

Tools

CAFM/CMMS/ERP

Data visualization tools

Job description

MediaSource FZC is seeking a Senior Specialist – Contracts & KPI to support management of supplier performance, contractual compliance, and KPI monitoring across FM services in a large-scale, 24/7 environment.

The role focuses on performance analytics, reporting, and robust data management across the FM supply chain, ensuring data integrity and actionable insights for management and stakeholders.