Senior Specialist - Contracts / KPI Management

Wasael Property Management; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

A leading property management firm in Abu Dhabi seeks a Senior Specialist – Contracts & KPI to manage supplier performance, ensure contract compliance, and monitor KPIs within a complex operational environment. The ideal candidate will have 5–7 years of relevant experience and expertise in data analysis, reporting, and contract governance. Responsibilities include developing performance scorecards, auditing performance data, and ensuring effective communication across teams. This role is critical for enhancing supplier performance and operational efficiency.

Qualifications

• Minimum 5–7 years of experience in contract management or supplier performance monitoring.
• Experience in large-scale, complex operational environments.
• Proven experience in performance reporting, data analysis, and KPI management.

Responsibilities

• Lead supplier performance monitoring frameworks.
• Develop and maintain supplier performance scorecards and dashboards.
• Monitor supplier compliance with contractual obligations.
• Prepare detailed performance reports for management.
• Act as a key user for CAFM/CMMS/ERP systems.

Skills

Advanced data analysis and reporting

KPI development and dashboard management

Strong Excel and data visualization skills

Contract compliance monitoring

Stakeholder coordination and communication

Problem solving and performance improvement

Problem solving

Education

Degree or Diploma in Business Administration

Contract Management

Facilities Management

Data Analytics

Tools

CAFM

CMMS

ERP systems

Data analysis and reporting tools

Job description

Job Summary

The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment. The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.

Key Responsibilities

Supplier Performance Management

• Lead the implementation and ongoing management of supplier performance monitoring frameworks.
• Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.
• Monitor supplier compliance with contractual obligations and service delivery standards.
• Work closely with operational teams and contractors to address performance gaps and drive corrective actions.

KPI Monitoring, Reporting & Analysis

• Develop and maintain supplier performance scorecards, dashboards, and KPI tracking systems.
• Validate and audit performance data captured in CAFM, CMMS, or ERP systems to ensure accuracy and integrity.
• Prepare detailed operational and contractual performance reports, including presentations for management and stakeholders.
• Analyse trends, identify risks and inefficiencies, and provide actionable recommendations for performance improvement.

Contract Compliance & Governance

• Monitor supplier compliance with contractual obligations, SLAs, and governance requirements.
• Escalate and track non-compliance issues, supporting resolution and performance recovery plans.
• Support supplier onboarding, mobilisation, and performance review processes.
• Contribute to strengthening contract governance frameworks and performance controls.

Data Management & Systems

• Act as a key user for CAFM/CMMS/ERP systems, ensuring effective use for performance monitoring and reporting.
• Develop structured data sets, reporting templates, and automated tools to enhance reporting efficiency.
• Ensure consistency, accuracy, and standardisation of performance data across multiple service providers.

Stakeholder Coordination

• Work closely with FM operational teams, procurement, and contractors to ensure effective communication and alignment on performance expectations.
• Support cross-functional collaboration to improve service delivery and supply chain performance.

Qualifications

Education

Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.

Experience

• Minimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.
• Experience in large-scale, complex, and operationally intensive environments.
• Proven experience in performance reporting, data analysis, and KPI management.

Technical Knowledge

• Contract management and procurement processes
• Supplier performance management frameworks
• KPI monitoring and performance reporting
• CAFM / CMMS / ERP systems
• Data analysis and reporting tools
• Commercial and operational governance

Key Skills

• Advanced data analysis and reporting
• KPI development and dashboard management
• Strong Excel and data visualization skills
• Contract compliance monitoring
• Stakeholder coordination and communication
• Problem solving and performance improvement

Key Competencies

• Analytical Thinking
• Attention to Detail
• Data-Driven Decision Making
• Communication & Collaboration
• Operational Awareness
• Continuous Improvement