Senior Community Operations & Relations Lead

Dubai Holding; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Career development

Collaborative culture

Employee benefits

Job summary

Dubai Community Management, part of Dubai Holding, seeks a Community Relations & Customer Service professional in the UAE to handle inquiries and complaints, educate residents on rules, and support budgeting and service charge processes across multiple communities.

The role requires a bachelor’s in engineering and at least 2 years in community or property management, with strong MS Office skills, communication, and problem-solving abilities. On-site role with comprehensive benefits.

Qualifications

• Bachelor’s degree in Engineering is required.
• Minimum of 2 years of experience in community management, property management or customer service.
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Good time management and organizational skills.
• Flexibility and adaptability to changing needs.

Responsibilities

• Respond to inquiries and complaints from owners/tenants promptly to ensure good customer service.
• Investigate complaints, follow up on actions, and ensure customer satisfaction with outcomes.
• Escalate unresolved issues through proper channels.
• Educate residents on community rules and regulations.
• Assist Community Manager in liaising with authorities and communities.
• Execute timely collection of service charges for assigned communities.
• Inform owners/tenants of changes related to service charges.
• Participate in budgeting for assigned communities with the Community Manager.
• Perform regular site inspections to monitor assets and service quality (soft services, waste, landscaping, security).
• Monitor third-party providers to meet SLAs and coordinate issue resolution.
• Maintain NOLs, update contact details, log complaints, and comply with SOPs.
• Prepare departmental statements and reports; seek improvements from best practices.
• Adhere to policies and maintain confidentiality; follow DOA.
• Support Health & Safety by following HSE policy and reporting hazards.

Skills

MS Office

Interpersonal skills

Problem solving

Time management

Organizational skills

Adaptability

Communication skills

Flexibility

Education

Bachelor's degree in Engineering

Job description

Dubai Community Management, part of Dubai Holding, seeks a Community Relations & Customer Service professional in the UAE to handle inquiries and complaints, educate residents on rules, and support budgeting and service charge processes across multiple communities.

The role requires a bachelor’s in engineering and at least 2 years in community or property management, with strong MS Office skills, communication, and problem-solving abilities. On-site role with comprehensive benefits.