Senior Community Operations Lead

Jumeirah; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

DHCM in Dubai seeks a Senior Supervisor - Community Management to oversee liaison with owners and tenants, ensure timely service charge collection, and monitor community conditions for quality service and safety.

Responsibilities include site inspections, coordinating with third-party providers, budgeting support, maintaining records, and ensuring compliance with SOPs and HSE policies in a dynamic Dubai environment.

Qualifications

• Bachelor’s degree in business administration or a similar field.
• Master's degree preferred.
• Minimum of 5 years of experience in community management, property management or customer service.
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making.
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

Responsibilities

• Respond to inquiries and complaints from owners/tenants in a timely manner.
• Investigate complaints to identify issues and ensure customer satisfaction.
• Escalate unresolved issues through appropriate processes.
• Educate owners/tenants about DHCM’s community rules and regulations.
• Assist the Community Manager in liaising with local authorities and communities.
• Execute timely collection of service charges for assigned communities.
• Inform owners/tenants of changes related to service charges.
• Participate in budgeting for assigned communities with the Community Manager.
• Perform regular site inspections to observe asset and service quality.
• Monitor third-party providers to ensure SLA compliance.
• Provide feedback and coordinate with internal departments to address issues.
• Issue No Objection Letters (NOLs) for assigned communities as needed.
• Update the owner database to maintain accurate contact details.
• Ensure customer complaints are logged and tracked.
• Follow SOPs and departmental policies for consistent work.
• Prepare departmental statements and reports accurately and timely.
• Identify opportunities for continuous improvement in systems and processes.
• Maintain regular incident and progress reports.
• Maintain professionalism and confidentiality as per policy.

Skills

MS Office

Interpersonal skills

Communication skills

Problem-Solving

Decision-Making

Time management

Organizational skills

Flexibility

Adaptability

Education

Bachelor's degree in business administration

Master's degree preferred

Job description

DHCM in Dubai seeks a Senior Supervisor - Community Management to oversee liaison with owners and tenants, ensure timely service charge collection, and monitor community conditions for quality service and safety.

Responsibilities include site inspections, coordinating with third-party providers, budgeting support, maintaining records, and ensuring compliance with SOPs and HSE policies in a dynamic Dubai environment.