Senior Community Operations Lead

Dubai Holding; United Arab Emirates; On-site; AED 180,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Community Management (DHCM) seeks an Assistant Manager - Community Management to oversee daily operations across premier Dubai communities, ensuring safe, well‑maintained environments and responsive service.

The ideal candidate has 5–7 years in community or property management, strong MS Office skills, and solid data reporting abilities. You will lead meetings, resolve resident concerns, manage service charges, and support budgeting and regulatory compliance with RERA guidelines.

Qualifications

• Bachelor's degree in business administration or a similar field.
• Master's degree preferred.
• Minimum 5–7 years of experience in community or property management or customer service.
• Proficiency in MS Office and data reporting.
• Understanding of SLAs and service charge processes.

Responsibilities

• Attend meetings to represent owners and tenants, ensuring inquiries and complaints are addressed promptly.
• Investigate and resolve customer complaints, escalating complex issues as needed.
• Educate owners and tenants on community rules to ensure compliance.
• Assist in liaising with local authorities and OC management per RERA guidance.
• Coordinate service charge collection and communicate changes to owners/tenants.
• Support budgeting with stakeholders and prepare required documents per RERA.
• Perform routine site inspections and monitor SLAs with third‑party providers.
• Maintain incident reports and update the owner database.

Skills

Bachelor's degree

Master's degree

5-7 years

MS Office

Data management

SLAs

Financial basics

Communication skills

Problem solving

Time management

Education

Bachelor's degree in business administration or similar

Master's degree preferred

Tools

MS Office

Job description

Dubai Holding Community Management (DHCM) seeks an Assistant Manager - Community Management to oversee daily operations across premier Dubai communities, ensuring safe, well‑maintained environments and responsive service.

The ideal candidate has 5–7 years in community or property management, strong MS Office skills, and solid data reporting abilities. You will lead meetings, resolve resident concerns, manage service charges, and support budgeting and regulatory compliance with RERA guidelines.