Senior Community Manager - Relations & Service Excellence

Jumeirah; United Arab Emirates; On-site; AED 223,000 - 357,000; Full time

Job summary

Jumeirah is seeking a Senior Supervisor - Community Management in the United Arab Emirates. The role focuses on liaising with owners/tenants, ensuring timely service charge collection, and maintaining high standards in DHCM communities.

You will oversee community operations, monitor SLAs with third parties, and support budgeting and safety compliance to ensure customer satisfaction and quality living environments.

Qualifications

• Bachelor’s degree in business administration or a similar field.
• Minimum of 5 years of experience in a similar field (community management, property management, customer service).
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making.
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

Responsibilities

• Respond to inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
• Investigate customer complaints to identify issues, follow up on actions, and ensure satisfaction with the outcome.
• Escalate unresolved issues through appropriate processes.
• Educate owners and tenants about DHCM’s community rules to ensure compliance.
• Assist the Community Manager in liaising with local authorities and communities.
• Execute timely collection of service charges to ensure funds for services.
• Inform owners/tenants of changes related to service charges to avoid disruption.
• Participate in budgeting for assigned communities with the Community Manager.
• Perform regular site inspections of communities to observe asset conditions and service quality.
• Monitor third-party providers to ensure SLAs are met.
• Provide feedback and coordinate with internal departments to address issues promptly.
• Issue No Objection Letters (NOLs) for assigned communities to ensure safe, compliant activities.
• Update the owners database to ensure accurate contact details for service charge collection.
• Ensure customer complaints are logged in the system and progress tracked.

Skills

Communication skills

MS Office

Time management

Problem solving

Decision making

Interpersonal skills

Adaptability

Education

Bachelor's degree in business administration

Master's degree (preferred)

Tools

MS Office

Job description

Jumeirah is seeking a Senior Supervisor - Community Management in the United Arab Emirates. The role focuses on liaising with owners/tenants, ensuring timely service charge collection, and maintaining high standards in DHCM communities.

You will oversee community operations, monitor SLAs with third parties, and support budgeting and safety compliance to ensure customer satisfaction and quality living environments.