Senior Supervisor - Community Management (UAEN). DHCM

Jumeirah; United Arab Emirates; In loco; AED 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

DHCM in Dubai seeks a Senior Supervisor - Community Management to oversee liaison with owners and tenants, ensure timely service charge collection, and monitor community conditions for quality service and safety.

Responsibilities include site inspections, coordinating with third-party providers, budgeting support, maintaining records, and ensuring compliance with SOPs and HSE policies in a dynamic Dubai environment.

Competenze

• Bachelor’s degree in business administration or a similar field.
• Master's degree preferred.
• Minimum of 5 years of experience in community management, property management or customer service.
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making.
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

Mansioni

• Respond to inquiries and complaints from owners/tenants in a timely manner.
• Investigate complaints to identify issues and ensure customer satisfaction.
• Escalate unresolved issues through appropriate processes.
• Educate owners/tenants about DHCM’s community rules and regulations.
• Assist the Community Manager in liaising with local authorities and communities.
• Execute timely collection of service charges for assigned communities.
• Inform owners/tenants of changes related to service charges.
• Participate in budgeting for assigned communities with the Community Manager.
• Perform regular site inspections to observe asset and service quality.
• Monitor third-party providers to ensure SLA compliance.
• Provide feedback and coordinate with internal departments to address issues.
• Issue No Objection Letters (NOLs) for assigned communities as needed.
• Update the owner database to maintain accurate contact details.
• Ensure customer complaints are logged and tracked.
• Follow SOPs and departmental policies for consistent work.
• Prepare departmental statements and reports accurately and timely.
• Identify opportunities for continuous improvement in systems and processes.
• Maintain regular incident and progress reports.
• Maintain professionalism and confidentiality as per policy.

Conoscenze

MS Office

Interpersonal skills

Communication skills

Problem-Solving

Decision-Making

Time management

Organizational skills

Flexibility

Adaptability

Formazione

Bachelor's degree in business administration

Master's degree preferred

Descrizione del lavoro

Senior Supervisor - Community Management (UAEN). DHCM

United Arab Emirates

Trending

Job Description

Role Purpose

To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.

Key Responsibilities/Accountabilities

• Community Relations & Customer Service:
  • Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
  • Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
  • Escalate unresolved issues efficiently through appropriate processes.
  • Educate owners and tenants about DHCM’s community rules and regulations to ensure full compliance.
  • Assist the Community Manager in liaising with local authorities and communities to address day-to-day community issues.
• Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
• Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
• Participate in budgeting for assigned communities with the Community Manager, providing relevant information for accurate budget preparation in line with DHCM’s standards.
• Community Operations & Quality Monitoring:
  • Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
  • Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
  • Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.
• Documentation & Compliance:
  • Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
  • Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
  • Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
  • Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.
• Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM’s requirements, policies, and standards.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
• Maintain regular and up-to-date incident and progress reports.
• Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
• Decision-making authority rests with the line manager, department head, and business unit head as per DHCM’s Delegation of Authority (DOA).
• Health & Safety Responsibilities:
  • Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, wearing PPEs, if required and actively reporting any hazards, near misses, or incidents.

Knowledge & Experience

• Bachelor’s degree in business administration or a similar field.
• Master's degree preferred.
• Minimum of 5 years of experience in a similar field (community management, property management, customer service).
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

Job Info

• Job Identification 10559
• Job Category Asset Management
• Posting Date 12/11/2025, 11:40 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Business Bay Executive Towers, Dubai, AE