Butler

RAFFLES; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Raffles The Palm Dubai invites applications for a Butler role in our luxury hotel. Reporting to the Butler Supervisor, the Butler creates a seamless, personalised guest journey from pre-arrival to post-departure, ensuring every interaction reflects the Raffles standard and five-star hospitality.

The ideal candidate has at least 2 years in a guest-facing luxury hotel environment, a hospitality degree, proficiency in English, and a passion for delivering anticipatory service.

Qualifications

• 2+ years luxury hotel guest-facing experience.
• University degree in Hospitality Management, Tourism, or related field.
• Proficiency in English is essential; additional languages a plus.
• Butler certification or equivalent training is preferred.
• Familiarity with Forbes/LQA standards is a plus.
• Knowledge of Opera PMS.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Knowledge Hold thorough practised knowledge of all Butler Service SOPs and brand standards.
• Stay current on Forbes Travel Guide standards and five-star service expectations.
• Operate guest journey across departments to ensure seamless service.
• Initiate meaningful pre-arrival contact and personalise the guest arrival.
• Conduct in-room check-ins and room orientations with warmth.
• Handle guest requests with accountability and follow through to resolution.
• Upsell experiences and services when appropriate.
• Collaborate with Housekeeping, F&B, Front Office and all relevant departments.

Skills

2+ years luxury hotel guest-facing exp

English proficiency

Exceptional interpersonal skills

Education

University degree in Hospitality Management, Tourism, or related field

Butler certification or equivalent training

Tools

Opera PMS

Job description

Company Description Raffles Hotels amp Resorts The Birthplace of stories and legends since 1887 Raffles is a legendary brand steeped in history and loved by generations past present and future Raffles at distinguished landmark addresses around the world is the vibrant heart of its destination curating experiences that are culturally enriching intellectually stimulating and always respectful of local communities heritage and the environment About Raffles The Palm Opened in 2021 on the western crescent of Palm Jumeirah the world s largest man-made island and archipelago this palatial beach resort featuring 340 spacious rooms suites and villas is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture Guests can enjoy panoramic views a private beach state-of-the-art entertainment and recreational facilities including specialist boutiques a VIP movie theatre and signature and private restaurants complemented by exquisite banqueting and conference spaces More than a destination Raffles the Palm Dubai embodies the spirit of a legendary brand celebrated for its storied heritage since 1887 and its hallmark of intuitive gracious service At the palace excellence is a craft and every team member is a master in their field Here talent is not only recognized it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand

Job Description We invite you to join the world of luxury hospitality at Raffles The Palm as we currently looking for Butler Reporting to the Butler Supervisor Assistant Head Butler The Raffles Butler is not defined by the tasks they perform but by what they make possible for every guest they serve This is a role of presence not just procedure The Butler is the architect of the individual guest journey the single point of continuity from the moment a reservation is made to the moment a guest steps into the world again and the reason they return At Raffles the Butler operates across two models of service As Butler in Residence they are a dedicated presence for every suite and VIP guest proactive personal and fully accountable for the arc of that stay As Butler on Call they are a presence felt rather than seen available responsive and ready to step in whenever a guest needs them To the guest both are simply The Butler

Key Responsibilities

• Knowledge Hold thorough practised knowledge of all Butler Service SOPs not as rules to follow but as a foundation from which to deliver with confidence and consistency
• Remain fully current on Raffles Brand Standards LQA criteria Forbes Travel Guide standards and the expectations that define five-star butler service globally
• Maintain working proficiency across all platforms used to capture action and track the guest journey
• Demonstrate accurate knowledge of all room categories suite configurations F amp B offerings in-house experiences and property-wide facilities
• Stay continuously informed on arriving guests their profiles histories preferences special occasions and any intelligence gathered across all touchpoints
• Remain current on local culture seasonal events and the area s social landscape to serve as a credible and genuine resource for guests
• The 360 Guest Journey Internalise and embody the Raffles brand personality in every interaction Charming Graceful Thoughtful and Welcoming Consistently execute the Top 5 Service Excellence pillars in every guest encounter Look Smile Talk Listen and Thank
• Operate as the orchestrator of the guest journey the conductor who ensures every department plays its part at precisely the right moment
• Own the guest relationship from pre-arrival to post-departure not as a series of handoffs but as a single unbroken arc of care
• Initiate meaningful pre-arrival contact review profiles with intent anticipate what has not yet been asked for and personalise every element of the arrival before the guest lands
• Conduct in-room check-ins and room orientations with warmth and genuine curiosity reading each guest to determine the level of engagement they seek
• Correspond with guests via appropriate channels written digital verbal always in the Raffles tone considered elegant and never transactional
• Anticipate needs before they are expressed A pattern observed becomes a gesture before departure
• Be proactively present visible attuned and ready throughout the entire stay
• Manage all guest requests with full personal accountability coordinating across departments tracking to completion and following up without being asked
• Handle complaints and service failures with ownership and composure acknowledge recover and follow through until the guest s trust is fully restored
• Inspect arrival and occupied rooms through a butler s perspective
• Execute Raffles Rituals and special occasion set-ups with precision creativity and genuine care for the detail
• Offer packing and unpacking service with the discretion and attentiveness that transforms a practical task into a considered experience
• Monitor DND and OOO rooms with diligence acting on welfare concerns immediately and in full accordance with SOP
• Maintain impeccable butler notes recording preferences observations and interactions in a way that serves the next encounter as richly as the current one
• Practise genuine knowledgeable upselling recommending experiences dining and services because they are right for this guest not to meet a metric
• Collaborate daily with Housekeeping Private Dining Front Office Engineering Concierge and all relevant departments communicating with clarity respect and shared ownership of the guest outcome
• Embody the We Are All Butlers philosophy treat every colleague as a contributor to the guest journey and every interaction internal or external as a reflection of the Raffles standard
• Attend shift briefings department meetings and training sessions with active engagement
• Contribute to the team s culture through reliability discretion and a consistent willingness to support colleagues

Guest Journey Ownership, Empathy & Anticipation, Emotional Intelligence, Personalisation, Cultural Sensitivity, Service Recovery, Attention to Detail, Multitasking, Strong Interpersonal Skills Commercial awareness.

Neat, polished appearance.

Articulate.

Good posture.

A presence that is both warm and composed.

Requirements

• Minimum 2 years of experience in a guest-facing role in a luxury or ultra-luxury hotel environment.
• University degree, preferably in Hospitality Management, Tourism, or a related field.
• Proficiency in English is essential; knowledge of other languages is a plus.
• Familiarity with Forbes or LQA standards preferred.
• Knowledge of Opera PMS.
• Butler certification or equivalent professional training.
• Flexible availability including nights, weekends, and holidays.
• Housekeeping, Food and Beverage or/and Guest Relations knowledge
• AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected