Senior Business Analyst Loyalty Management Platform

Cinergie Digital; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Cinergie Digital is seeking a Senior Business Analyst to lead the functional evolution of the iLoyal loyalty platform. You will bridge business stakeholders and technical teams, driving end-to-end loyalty initiatives from scoping through deployment.

The ideal candidate has deep airline/travel loyalty program knowledge and thrives in complex integrations, agile environments, and multi-vendor settings. Relocation and travel benefits are provided.

Qualifications

• Must have hands-on experience with the iLoyal loyalty management platform.
• Deep understanding of airline/travel loyalty program structures and mechanics.
• Expertise in requirements gathering, process mapping (Use cases, DFDs, swimlanes) and documentation.
• Strong capability in writing/executing SQL queries and API testing (Postman/SoapUI).
• Experience in Agile environments (Scrum/Kanban) using JIRA, Confluence, Miro or Visio.
• Proven success in vendor management and defining business requirements for RFI/RFP processes.
• Significant experience in end-to-end testing and managing UAT.

Responsibilities

• Platform Expertise – Serve as SME for the iLoyal platform, overseeing configurations and enhancements.
• Requirements Engineering – Lead sessions translating business needs into BRDs, FRDs and user stories.
• Process Mapping – Create process docs including use cases, data flow diagrams and swimlanes.
• Vendor & Scope Management – Manage external vendors, define scope and functional requirements for RFI/RFP.
• Agile Delivery – Work within Scrum/Kanban using JIRA, Confluence, Miro, Visio to track progress.
• Quality Assurance – Lead UAT and end-to-end testing cycles for feature delivery.
• Technical Validation – Perform API testing and SQL data analysis.
• Support & Incident Management – Escalate IT issues and coordinate vendor resolutions.

Skills

iLoyal Platform

Loyalty domain

Requirements gathering

Process mapping

SQL querying

API testing

Agile (Scrum/Kanban)

Vendor management

UAT testing

Tools

JIRA

Confluence

Miro

Visio

Job description

Job Description

Senior Business Analyst Loyalty Management Platform iLoyal

Role Overview

We are seeking a highly experienced Senior Business Analyst to lead the functional evolution of our loyalty ecosystem. In this role you will be the primary bridge between business stakeholders and technical teams focusing specifically on the iLoyal platform. You will drive the end-to-end lifecycle of loyalty initiatives from scoping and requirements gathering to vendor management and final deployment. The ideal candidate possesses deep domain expertise in airline or travel loyalty programs and is adept at navigating complex technical integrations.

Key Responsibilities

• Platform Expertise – Serve as the Subject Matter Expert for the iLoyal platform overseeing system configurations, enhancements and operational stability.
• Requirements Engineering – Lead requirements gathering sessions translating complex business needs into detailed BRDs, FRDs and user stories.
• Process Mapping – Develop comprehensive process documentation including use case diagrams, data flow diagrams, DFDs and swimlane flowcharts to visualize business processes.
• Vendor & Scope Management – Manage relationships with external vendors define business scope and functional requirements for RFI RFP processes.
• Agile Delivery – Operate within Agile frameworks Scrum Kanban utilizing JIRA Confluence and Azure DevOps to track progress and manage backlogs.
• Quality Assurance – Lead User Acceptance Testing UAT and end-to-end testing cycles to ensure seamless delivery of features.
• Technical Validation – Perform API testing using Postman or SoapUI and execute SQL queries to perform data analysis and validation.
• Support & Incident Management – Act as the point of escalation for IT support issues raised by the business coordinating resolution between internal IT teams and vendors.

Nice-to-Have

• Professional certification in Business Analysis e.g. CBAP CCBA
• Experience with cloud-based loyalty infrastructure or microservices-based loyalty architectures
• Prior experience in managing loyalty program migrations or system upgrades

What We Offer

• Comprehensive Relocation – Provision of a work visa for international candidates.
• Travel Benefits – Annual air tickets to support your travel needs.
• Health & Wellness – Comprehensive medical insurance coverage.
• Financial Security – End-of-service gratuity scheme.
• Work-Life Balance – Generous paid time off PTO policy.

Required Qualifications

• Domain Experience – Proven hands-on experience with the iLoyal loyalty management platform is mandatory.
• Industry Knowledge – Deep understanding of airline or travel loyalty program structures and mechanics.
• Analytical Skills – Expert-level proficiency in requirements gathering, process mapping (Use cases, DFDs, swimlanes), and documentation.
• Technical Proficiency – Strong capability in writing/executing SQL queries and conducting API testing via Postman or SoapUI.
• Methodology – Demonstrated experience working in Agile environments (Scrum/Kanban) using tools such as JIRA, Confluence, Miro, or Visio.
• Stakeholder Management – Proven success in vendor management and defining business requirements for RFI/RFP procurement processes.
• Testing – Significant experience in end-to-end testing cycles and managing UAT.