Senior Business Analyst - iLoyal Loyalty Platform

Cinergie Digital; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Cinergie Digital is seeking a Senior Business Analyst to lead the functional evolution of the iLoyal loyalty platform. You will bridge business stakeholders and technical teams, driving end-to-end loyalty initiatives from scoping through deployment.

The ideal candidate has deep airline/travel loyalty program knowledge and thrives in complex integrations, agile environments, and multi-vendor settings. Relocation and travel benefits are provided.

Qualifications

• Must have hands-on experience with the iLoyal loyalty management platform.
• Deep understanding of airline/travel loyalty program structures and mechanics.
• Expertise in requirements gathering, process mapping (Use cases, DFDs, swimlanes) and documentation.
• Strong capability in writing/executing SQL queries and API testing (Postman/SoapUI).
• Experience in Agile environments (Scrum/Kanban) using JIRA, Confluence, Miro or Visio.
• Proven success in vendor management and defining business requirements for RFI/RFP processes.
• Significant experience in end-to-end testing and managing UAT.

Responsibilities

• Platform Expertise – Serve as SME for the iLoyal platform, overseeing configurations and enhancements.
• Requirements Engineering – Lead sessions translating business needs into BRDs, FRDs and user stories.
• Process Mapping – Create process docs including use cases, data flow diagrams and swimlanes.
• Vendor & Scope Management – Manage external vendors, define scope and functional requirements for RFI/RFP.
• Agile Delivery – Work within Scrum/Kanban using JIRA, Confluence, Miro, Visio to track progress.
• Quality Assurance – Lead UAT and end-to-end testing cycles for feature delivery.
• Technical Validation – Perform API testing and SQL data analysis.
• Support & Incident Management – Escalate IT issues and coordinate vendor resolutions.

Skills

iLoyal Platform

Loyalty domain

Requirements gathering

Process mapping

SQL querying

API testing

Agile (Scrum/Kanban)

Vendor management

UAT testing

Tools

JIRA

Confluence

Miro

Visio

Job description

Cinergie Digital is seeking a Senior Business Analyst to lead the functional evolution of the iLoyal loyalty platform. You will bridge business stakeholders and technical teams, driving end-to-end loyalty initiatives from scoping through deployment.

The ideal candidate has deep airline/travel loyalty program knowledge and thrives in complex integrations, agile environments, and multi-vendor settings. Relocation and travel benefits are provided.