Senior AWS Technical Account Manager - Cloud Strategy

kloia

Dubai

On-site

AED 300,000 - 520,000

Full time

7 days ago

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Benefits offered by this job

AWS Premier Partner exposure

Strategic cloud transformation acrossM

Regionally-focused AWS coordination

Training and certification support

Competitive salary and stock option

Job summary

Kloia in Dubai is seeking a Senior Technical Account Manager to own strategic cloud accounts within the UAE and Middle East, combining technical leadership with executive relationship management to drive long-term value from AWS deployments.

The role emphasizes proactive issue handling, cloud transformation roadmaps, renewal risk management, and close collaboration with solution architects, delivery teams, and AWS channels across regional accounts.

Qualifications

Fluency in English at business and technical levels.
10+ years in Technical Account Management or related fields.
At least 7 years managing strategic enterprise customers.
Strong technical cloud background (not a sales-focused profile).
AWS Certified Solutions Architect – Associate or higher.
Strong knowledge of AWS core services and cloud architecture.
Understanding of governance, security, and compliance frameworks.
Proficiency with IaC tools such as Terraform or AWS CloudFormation.
Experience developing strategic account plans and cloud transformation roadmaps.
Proven experience supporting customer retention, renewals, service adoption, and account expansion.

Responsibilities

Own and develop a portfolio of 3–8 strategic accounts across the UAE and Middle East.
Build trusted relationships with executive, business, procurement, and technical stakeholders.
Develop strategic account plans and cloud transformation roadmaps aligned with customer priorities.
Proactively identify technical risks, operational challenges, and growth opportunities.
Provide high-level technical guidance and troubleshooting rather than escalating to delivery teams.
Coordinate Sales, Delivery, Operations, Finance, Procurement, AWS, and other vendor channels.
Lead regular customer health reviews and Quarterly Business Reviews.
Track customer objectives, actions, risks, dependencies, and business outcomes.
Support contract renewals, account retention, service adoption, and account expansion.
Identify opportunities where Kloia’s capabilities can create additional value.
Translate complex technical topics into clear business outcomes and recommendations.
Work with solution architects, pre-sales consultants, and delivery teams throughout the lifecycle.
Maintain visibility over customer satisfaction and act early when risks emerge.