Senior Automotive Service Advisor & Branch Lead

Al Rostamani Group; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Rostamani Group is seeking a Service Advisor to manage service operations at a branch. You will coordinate with Workshop, Parts and Delivery teams to meet labour and parts targets and ensure high customer satisfaction.

Role requires a Diploma in automobile/mechanical engineering and at least 5 years in a reputable automotive dealership. Fluency in English is essential; Arabic is an added advantage, with strong customer handling and technical software skills.

Qualifications

• Diploma in automobile/mechanical engineering.
• Minimum 5 years hands-on experience as service advisor in a reputed automotive dealership.
• Proficient in English; Arabic knowledge is a plus.

Responsibilities

• Promote service contracts/other service products to achieve targets.
• Handle petty cash and monthly bills to Accounts.
• Ensure workshop tools/equipment are maintained for efficiency.
• Supervise work in progress to reflect branch revenue.
• Receive, inspect and deliver per customer requirements.
• Explain service details to justify costs to customers.
• Ensure Work Instructions are properly followed for quick turnaround.
• Notify customer about delays, warranty coverage, or parts availability.
• Ensure safety regulations are followed and customer complaints are resolved quickly.
• Submit reports timely for management review.

Skills

Customer handling

Smart selling

Telephone handling

Analytical thinking

English communication

DMS software knowledge

Vehicle diagnosis knowledge

Technical software

UAE driving licence

Education

Diploma in automobile/mechanical engineering

Tools

DMS

MS Word

MS Excel

Job description

Al Rostamani Group is seeking a Service Advisor to manage service operations at a branch. You will coordinate with Workshop, Parts and Delivery teams to meet labour and parts targets and ensure high customer satisfaction.

Role requires a Diploma in automobile/mechanical engineering and at least 5 years in a reputable automotive dealership. Fluency in English is essential; Arabic is an added advantage, with strong customer handling and technical software skills.