Senior AI Automation Lead - Operations & FinTech

capital.com; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Capital.com is seeking a Senior Operations Manager: AI Automation to steer automation initiatives across Operations, including Customer Support and FinCrime. You will own the automation roadmap, prioritize opportunities, build prototypes, and partner with Product and Engineering for reliable integrations.

The role requires 5+ years in operations or automation, hands-on AI experience, and the ability to lead adoption while measuring benefits and controlling risks.

Qualifications

• 5+ years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations, with measurable results.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering, and managing direct reports.

Responsibilities

• Own the automation roadmap within Operations and drive automated task share upward.
• Identify opportunities by analyzing time loss, errors, and repetition; prioritise with measurable value.
• Redesign processes with users and control owners; define where AI or fixed rules apply.
• Build prototypes and automations; collaborate with Product and Engineering on integrations.
• Test against real conditions; establish data, permissions and human fallback before launch.
• Lead rollout with managers and support adoption; monitor quality, usage and benefits.

Skills

Automation

Operations leadership

AI in operations

Process redesign

Data analysis

Job description

Capital.com is seeking a Senior Operations Manager: AI Automation to steer automation initiatives across Operations, including Customer Support and FinCrime. You will own the automation roadmap, prioritize opportunities, build prototypes, and partner with Product and Engineering for reliable integrations.

The role requires 5+ years in operations or automation, hands-on AI experience, and the ability to lead adoption while measuring benefits and controlling risks.