Senior Operations Manager: AI Automation

Capital Com SV Investments Limited; Dubai; Vor Ort; AED 450.000 - 650.000; Vollzeit

Zusammenfassung

Capital Com SV Investments Limited seeks a Senior Operations Manager to drive AI automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap, build prototypes, and collaborate with Product and Engineering to deploy scalable solutions.

We expect hands-on AI/workflow experience, 5+ years in operations, and a proven ability to deliver measurable value in a regulated environment. Leadership of a small team is required.

Qualifikationen

• 5+ years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations with measurable results.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering and managing direct reports.

Aufgaben

• Own the automation roadmap and increase automated tasks across Operations.
• Build prototypes and working automations; integrate with Product and Engineering.
• Test against real conditions; establish datapermissions and controls before launch with human fallback.
• Lead rollout with operational managers and support colleagues; monitor quality and benefits.
• Fix failures and document ownership; ensure monitoring and recovery after launch.

Kenntnisse

Automation in live ops

AI workflows testing

Roadmap prioritization

Process redesign with ops teams

Product & Engineering collaboration

Team leadership

Ausbildung

5 years in operations/automation

Tools

LLM APIs

Python

SQL

n8n

Jobbeschreibung

We are a leading trading platform that is ambitiously expanding to the four corners of the globeOur top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experienceWe deliver only the bestso we are always in search of the best people to join our ever-growing talented teamWe are looking for a Senior Operations ManagerAI Automation to lead how Capital com uses AI and automation across Operationsincluding Customer Support and FinCrimeYou will own the automation roadmapThat means deciding what to automatesizing and ranking each opportunityand then buildingtesting and rolling out the automations with the teams who use themYou Ll redesign processes so that AI handles what it does wellfixed rules cover what needs to be predictableand people keep the decisions that need judgementYou Ll work closely with operational managerscontrol ownersProduct and Engineeringand lead a team of one to two people.

Requirements

Own the automation roadmap and increase the share of automated tasks across OperationsFind opportunities by analysing where time is losterrors occur or work is repeatedPrioritise those with a clear baseline and measurable valueRedesign processes with their users and control ownersAgree where AI adds valuewhere fixed rules work better and where a human must decideBuild prototypes and working automationsand work with Product and Engineering on integrations and production supportTest against real conditionsincomplete inputsunexpected outputsfailed dependenciesAgree datapermissions and controls before launchwith human review and a manual fallbackLead rollout with operational managers and support colleagues through adoptionTrack qualityusage and benefits against baseline including review and support costsFix failuresand document ownershipmonitoring and recovery after launch.

Requirements

• 5years in operationsprocess excellenceautomation or a similar field
• Hands‑on experience building and launching AI and automation in live operationswith measurable results
• Ability to size opportunities and turn them into a prioritised roadmap
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment
• Experience testing AI workflows and designing human review and exception handling
• Experience working with Product and Engineeringand managing direct reports

Nice to have

• Financial servicesfintechbrokerage or payments background
• Automation in Customer SupportKYC or FinCrime AML
• Hands‑on use of LLM APIsworkflow tools such as n8nand Python or SQL

We may use artificial intelligenceAItools to support parts of the hiring processsuch as reviewing applicationsanalyzing resumesor assessing responsesThese tools assist our recruitment team but do not replace human judgmentFinal hiring decisions are ultimately made by humansIf you would like more information about how your data is processedplease contact us