Director of AI Automation in Operations

Capital Com SV Investments Limited; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Capital Com SV Investments Limited seeks a Senior Operations Manager to drive AI automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap, build prototypes, and collaborate with Product and Engineering to deploy scalable solutions.

We expect hands-on AI/workflow experience, 5+ years in operations, and a proven ability to deliver measurable value in a regulated environment. Leadership of a small team is required.

Qualifications

• 5+ years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations with measurable results.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering and managing direct reports.

Responsibilities

• Own the automation roadmap and increase automated tasks across Operations.
• Build prototypes and working automations; integrate with Product and Engineering.
• Test against real conditions; establish datapermissions and controls before launch with human fallback.
• Lead rollout with operational managers and support colleagues; monitor quality and benefits.
• Fix failures and document ownership; ensure monitoring and recovery after launch.

Skills

Automation in live ops

AI workflows testing

Roadmap prioritization

Process redesign with ops teams

Product & Engineering collaboration

Team leadership

Education

5 years in operations/automation

Tools

LLM APIs

Python

SQL

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Job description

Capital Com SV Investments Limited seeks a Senior Operations Manager to drive AI automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap, build prototypes, and collaborate with Product and Engineering to deploy scalable solutions.

We expect hands-on AI/workflow experience, 5+ years in operations, and a proven ability to deliver measurable value in a regulated environment. Leadership of a small team is required.