Head of AI-Driven Operations Strategy

Capital.com; Dubai; On-site; AED 670,000 - 1,228,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Comprehensive Health & PensionBenefits

Workation 30 days remote

Volunteer Days

Job summary

Capital.com is seeking a Head of Operational Strategy to shape how Operations will work in the future, with AI and automation at its core. You will set the department’s AI strategy, lead its delivery and drive automation of operational processes, building a small team and delivering evidence-based recommendations to the COO and leaders.

You will own the improvement roadmap, capacity planning and first-line controls, partnering with Risk and Compliance.

Qualifications

• Significant experience in operational strategy, transformation or operational excellence in financial services, fintech, payments or another regulated, high-volume environment.
• A proven record of setting an AI or automation strategy and delivering it in an operational setting, from use cases and business cases through deployment, adoption and measured results.
• Experience building and leading a team of operations managers, analysts, planners or improvement specialists.
• A track record of running an improvement portfolio: building business cases, prioritising competing initiatives, managing dependencies and stopping work that no longer pays off.
• Understanding of capacity and workforce planning, including demand forecasting and how to build capacity models.
• Process improvement expertise (for example Lean, Six Sigma or similar methods) applied across functions, with measured results.
• Working knowledge of first-line control frameworks, control documentation and testing, and experience working with Risk and Compliance.
• Strong analytical skills and the ability to set credible baselines, measure benefits and present clear recommendations to the COO and senior leaders

Responsibilities

• AI strategy and delivery. Set the AI strategy for Operations and own its delivery end to end.
• AI automation. Treat automation of operational processes as a core objective.
• Strategy and roadmap. Own and build the team that translates operational strategy into a prioritised improvement and AI roadmap.
• Capacity and workforce planning. Build a consistent approach to capacity and workforce planning.
• Process redesign. Lead cross-functional process redesign and agree changes with process owners.
• Operational controls. Establish a practical framework for documenting operational controls and coordinating first-line testing.
• Portfolio management. Manage the overall improvement portfolio and provide clear recommendations when priorities compete.
• Measuring benefits. Define how improvements will be measured and assess impact on service quality, control performance, capacity and cost.

Skills

Operational strategy

Transformation

Operational excellence

Team leadership

Portfolio management

Capacity planning

Lean Six Sigma

Risk & Compliance

Analytical skills

AI/automation strategy

Tools

Tableau

Jira

Process mining

RPA platforms

LLM tools

Job description

Capital.com is seeking a Head of Operational Strategy to shape how Operations will work in the future, with AI and automation at its core. You will set the department’s AI strategy, lead its delivery and drive automation of operational processes, building a small team and delivering evidence-based recommendations to the COO and leaders.

You will own the improvement roadmap, capacity planning and first-line controls, partnering with Risk and Compliance.