Senior AI Automation Ops Leader – FinCrime & Support

Capital.com; United Arab Emirates; Hybrid; AED 250,000 - 500,000; Full time

Benefits offered by this job

Private health insurance

Option to work abroad (up to 30 days a

Volunteering days

Hybrid working (where applicable)

Referral bonuses

Exciting social events

Development and training support

Performance-based bonuses

Job summary

Capital.com is seeking a Senior Operations Manager: AI Automation to guide AI and automation use across Operations, including Customer Support and FinCrime. You will own the automation roadmap, prioritise opportunities and build rollouts with Product, Engineering and operations teams.

You will redesign processes to let AI handle routine tasks while fixed rules cover predictable areas, with human decisions kept where needed. Hybrid work is available.

Qualifications

• 5+ years in operations, process excellence, automation or a similar field.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Hands-on experience building and launching AI and automation in live operations, with measurable results.
• Experience working with Product and Engineering, and managing direct reports.

Responsibilities

• Own the automation roadmap and increase the share of automated tasks across Operations.
• Find opportunities by analysing where time is lost, errors occur or work is repeated.
• Redesign processes with users and control owners; decide where AI adds value.
• Build prototypes and working automations; collaborate with Product and Engineering for integrations.
• Test against real conditions; establish data, permissions and human review fallback.
• Lead rollout with operational managers and support colleagues through adoption.
• Track quality, usage and benefits against baseline; document ownership and recovery.

Skills

Operations management

Process excellence

Automation

LLM APIs

Python

SQL

n8n

Stakeholder coordination

Tools

n8n

Python

SQL

Job description

Capital.com is seeking a Senior Operations Manager: AI Automation to guide AI and automation use across Operations, including Customer Support and FinCrime. You will own the automation roadmap, prioritise opportunities and build rollouts with Product, Engineering and operations teams.

You will redesign processes to let AI handle routine tasks while fixed rules cover predictable areas, with human decisions kept where needed. Hybrid work is available.