Senior Account Manager

Caliberly; Dubai; On-site; AED 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Senior role in UAE

Diverse services exposure

Growth opportunities

Job summary

Caliberly is seeking a Senior Account Manager to lead and grow valued client relationships within a dynamic staffing, recruitment, and HR outsourcing environment in the UAE. You will manage key accounts, translate client needs into delivery plans, and partner with delivery teams to ensure exceptional service and outcomes.

Ideal candidates bring 7–10 years in account management or business development in B2B services, with strong negotiation, CRM and data-driven insights.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field (Masters preferred).
• Minimum 7–10 years experience in account management, client services or business development ideally within staffing, recruitment, HR outsourcing or professional services.
• Proven success in managing large accounts, driving revenue growth, and maintaining high client satisfaction in a B2B services environment.
• Strong commercial acumen: contracting, pricing models, service-delivery frameworks and P&L sensitivity.
• Good understanding of UAE/GCC labour markets, outsourcing models (contract staffing, PEO/EOR), visa/immigration compliance and workforce solutions.
• Excellent communication, presentation and negotiation skills; ability to engage with senior executives and manage C-Level relationships.
• Proficiency with CRM systems, Excel, PowerPoint and ability to interpret service/delivery metrics and build actionable insights.
• Fluency in English required; Arabic proficiency would be an added advantage.

Responsibilities

• Serve as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.
• Develop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.
• Lead contract negotiations, renewals and service-level agreements (SLAs) with clients; ensure commercial terms deliver value for both client and organisation.
• Partner with internal teams (services delivery, recruitment, payroll, onboarding, compliance) to ensure high-quality, on-time delivery of workforce solutions and client satisfaction.
• Monitor client health: track key metrics (time-to-hire, cost-per-hire, retention, service KPIs), analyse trends, and develop action plans to improve performance.
• Manage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.
• Provide market insights and consultative advice to clients: on talent market trends, regulatory changes (labour law, visa/immigration, Saudisation/Emiratization), outsourcing best practices and cost-optimisation strategies.
• Drive business development within existing accounts: cross-sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.
• Prepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.
• Maintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.

Skills

Account management

Client services

Business development

Contracting

Pricing models

P&L sensitivity

CRM

Excel

PowerPoint

Communication

Negotiation

Stakeholder management

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Masters preferred

Tools

CRM systems

Excel

PowerPoint

Job description

We are looking for an experienced Senior Account Manager to lead and grow client relationships within a dynamic staffing, recruitment and HR outsourcing business. The incumbent will manage a portfolio of high-value clients, serve as trusted advisor on workforce solutions, drive service delivery excellence, and translate client needs into achievable business outcomes.

Key Responsibilities

• Serve as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.
• Develop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.
• Lead contract negotiations, renewals and service-level agreements (SLAs) with clients; ensure commercial terms deliver value for both client and organisation.
• Partner with internal teams (services delivery, recruitment, payroll, onboarding, compliance) to ensure high-quality, on-time delivery of workforce solutions and client satisfaction.
• Monitor client health: track key metrics (time-to-hire, cost-per-hire, retention, service KPIs), analyse trends, and develop action plans to improve performance.
• Manage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.
• Provide market insights and consultative advice to clients: on talent market trends, regulatory changes (labour law, visa/immigration, Saudisation/Emiratization), outsourcing best practices and cost-optimisation strategies.
• Drive business development within existing accounts: cross-sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.
• Prepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.
• Maintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.

Qualifications & Experience

• Bachelors degree in Business Administration, Human Resources, or related field (Masters preferred).
• Minimum 710 years experience in account management, client services or business development ideally within staffing, recruitment, HR outsourcing or professional services.
• Proven success in managing large accounts, driving revenue growth, and maintaining high client satisfaction in a B2B services environment.
• Strong commercial acumen: skilled in contracting, pricing models, service-delivery frameworks and P&L sensitivity.
• Good understanding of UAE/GCC labour markets, outsourcing models (contract staffing, PEO/EOR), visa/immigration compliance and workforce solutions.
• Excellent communication, presentation and negotiation skills; ability to engage with senior executives and manage C-Level relationships.
• Proficiency with CRM systems, Excel, PowerPoint and ability to interpret service/delivery metrics and build actionable insights.
• Fluency in English required; Arabic proficiency would be an added advantage.
• Client-centric: committed to delivering outstanding client service and building trust.
• Strategic thinker: able to map client needs to business solutions and long-term growth opportunities.
• Results-driven: motivated by achieving targets, improving client outcomes and driving performance improvements.
• Collaborative and influencing: works effectively across internal teams and with external stakeholders.
• Resilient and adaptable: comfortable in a fast-changing environment with multiple client demands and priorities.
• Integrity and professionalism: manages sensitive client matter with discretion and adheres to ethical standards.

What We Offer

• Competitive salary and performance-based incentives aligned to account growth and client satisfaction.
• Opportunity to play a senior role within a leading workforce solutions business, working with high-profile clients across the UAE and GCC.
• Exposure to a diverse range of services (contract staffing, HR outsourcing, payroll, market-entry) and the chance to develop deep client-consulting expertise.
• Growth and development prospects within a high-growth service organisation with strong regional footprint.