Salesforce Digital Business Analyst – Customer Journeys
Client of YALLO Retail
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Job summary
Unknown company is seeking a Digital Business Analyst to drive requirements and delivery across digital products and customer journeys, with Salesforce experience central to the role. You will translate business needs into functional requirements and collaborate with product, design, engineering and QA to ensure aligned solutions.
The role requires strong requirements-writing and process-mapping skills, experience in Agile/sprint-based delivery, and ownership of traceability through to
Qualifications
- Proven experience as a Business Analyst on digital products or customer journeys.
- Hands-on Salesforce experience essential for this role.
- Strong requirements-writing and process-mapping skills.
- Comfortable working in Agile/sprint-based delivery environments.
- Experience owning requirements traceability through to post-go-live validation.
Responsibilities
- Translate business needs into clear functional requirements, user stories, process flows and acceptance criteria.
- Work across business, product, design, engineering and QA to clarify requirements, surface dependencies and align solutions to business outcomes.
- Support backlog refinement, sprint and PI planning ensuring requirements are estimation-ready with risks and scope clearly defined.
- Maintain end-to-end traceability from requirement through design, build, testing, UAT, sign-off, release and post-go-live validation.
- Analyse customer, operational and digital performance data to identify issues and shape future requirements.
Skills
Tools
Job description
Unknown company is seeking a Digital Business Analyst to drive requirements and delivery across digital products and customer journeys, with Salesforce experience central to the role. You will translate business needs into functional requirements and collaborate with product, design, engineering and QA to ensure aligned solutions.
The role requires strong requirements-writing and process-mapping skills, experience in Agile/sprint-based delivery, and ownership of traceability through to
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
