Salesforce Business Analyst

IC Markets; Dubai; On-site; AED 257,069 - 330,517; Full time

Job summary

IC Markets is looking for a skilled Salesforce Business Analyst to play a critical role in migrating from a legacy CRM to Salesforce CRM. You will ensure that Salesforce solutions align with the specific needs of the trading business, requiring strong experience in requirement gathering and documentation.

The ideal candidate will have over 3 years of experience in CRM migrations and knowledge of trading operations. This role includes stakeholder engagement, solution design, and process automation.

Qualifications

• 3+ years of experience as a Salesforce Business Analyst.
• Proven experience in CRM migrations or system transformation projects.
• Strong knowledge of Salesforce Data Model and Core Clouds.
• Experience in client onboarding and compliance workflows.

Responsibilities

• Engage stakeholders to understand business needs.
• Conduct workshops and document requirements.
• Collaborate with Product Owner and Developers.
• Define and execute test cases for system testing.

Skills

Salesforce Data Model

CRM migrations

Process automation

Agile/Scrum methodologies

AI tools integration

Tools

Salesforce

AI tools (Claude)

Job description

IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market.

IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.

IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.

Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.

RoleOverview:

WeareseekingaskilledSalesforceBusinessAnalysttoplayacriticalroleinourCRMtransformationprogram,migratingfromalegacyCRMtoSalesforceCRM.Thesuccessfulcandidatewillactasthebridgebetweenbusinessstakeholdersandtechnicalteams,ensuringthatSalesforcesolutionsalignwiththespecificneedsofatradingbusiness.Thisrolerequiresstrongexperienceinrequirementgathering,documentation,andSalesforceprocessdesign,aswellasknowledgeoftradingoperations,clientonboarding,partnerhierarchies,andregulatory/complianceworkflows.

WhatWe’reLookingFor:

• EngagestakeholdersacrossSales,Partners,ComplianceandSupportteamstounderstandbusinessneeds.
• Conductworkshops,interviews,andprocessanalysistodocumentrequirements.
• Translatebusinessneedsintoclearuserstoriesandacceptancecriteria.
• IdentifyopportunitiesforprocessautomationandSalesforce-drivenimprovements.

SolutionDesignSupport

• CollaboratewiththeProductOwner,SalesforceArchitectandDeveloperstodesignscalablesolutions.
• EnsurethatproposedsolutionsalignwithSalesforcebestpracticesandtradingbusinessrequirements.
• Contributetodefiningdatamodels,workflows,anduseraccess/securitymodels.

Documentation&Training

• Maintaindetailedprocessdocumentation,datadictionariesanduserguides
• Createuserguides,trainingmaterials,andsystemdocumentationforendusers.
• Supportknowledgetransferbetweentechnicalteamsandbusinessstakeholders.

Testing&Validation

• Defineandexecutetestcasesforsystemtesting,integrationtesting,andUAT.
• Validatethatdeliveredsolutionsmeetbusinessrequirementsandarefitfortradingworkflows.
• Identify,log,andtrackissuesuntilresolution.

Communication&StakeholderManagement

• Actastheprimaryliaisonbetweenbusinessusersandtechnicalimplementationteams.
• Facilitatedemos,statusupdates,andworkshopswithstakeholders.
• Communicateprogress,risks,anddependencieseffectivelytomanagement.

Qualifications&Experience:

• 3+yearsofexperienceasaSalesforceBusinessAnalyst
• ProvenexperienceinCRMmigrationsorsystemtransformationprojects
• StrongknowledgeofSalesforceDataModelandCoreClouds
• Experience in the trading or financial services sector (client onboarding, partner management, compliance workflows).
• Abilitytowritedetaileduserstories,acceptancecriteria,andprocessflows
• FamiliaritywithAgile/Scrumdeliverymethodologies

AISkills:

• AbilitytowriteeffectivepromptsforAItools(Claude)
• AI-assisted testing experience using AI tools to generate, review, and optimise test cases, identify edge cases, and support UAT preparation.

AdvantageousExperience

• SalesforceAdministratororBusinessAnalystCertification.
• Experienceworkingwithdatamigrationprojectsandlargedatasets.
• Agentforce understanding of Agentforce agents, Einstein Copilot, and AI-powered automation; identifying where AI agents can automate processes, assist support agents, or surface CRM insights