Sales Support Specialist: Data, Inquiries & Reports

Etihad Airways; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer to assist day-to-day sales operations with administrative and customer service tasks. You will maintain customer and sales data, process transactions, and prepare reports to support efficient operations.

The role focuses on handling inquiries, updating master data, managing promotions and pricing, processing orders, and providing timely information to sales teams while upholding accuracy and compliance.

Qualifications

• Minimum High School Certificate or higher qualification.
• Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience working with customer records, data entry, or transaction processing is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel, is preferred.
• Excellent attention to detail and accuracy.
• Good organizational and administrative skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Team-oriented mindset with strong interpersonal skills.
• Basic analytical and reporting capabilities.

Responsibilities

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

Skills

Customer service

Data entry

Microsoft Excel

Attention to detail

Organizational skills

Communication skills

Teamwork

Multitasking

Analytical skills

Education

High School Diploma or higher

Tools

CRM systems

Ticketing systems

Microsoft Office

Job description

Etihad Airways in Abu Dhabi is seeking a Sales Support Officer to assist day-to-day sales operations with administrative and customer service tasks. You will maintain customer and sales data, process transactions, and prepare reports to support efficient operations.

The role focuses on handling inquiries, updating master data, managing promotions and pricing, processing orders, and providing timely information to sales teams while upholding accuracy and compliance.